EDGAR BALZA
- ·-· @edgarbalza - linkedin.com/in/edgarbalza
Buenos Aires, Argentina. CABA
ABOUT ME
DYNAMIC AND SOLUTIONS ORIENTED CUSTOMER SERVICE SPECIALIST WITH 3+ YEARS OF EXPERIENCE SUPPORTING HIGH
GROWTH SALES AND MARKETING TEAMS. PROVEN TRACK RECORD OPTIMIZING CUSTOMER JOURNEYS AND RETENTION
THROUGH AUTOMATION, DATA DRIVEN DECISIONS, AND COLLABORATIVE CROSS FUNCTIONAL STRATEGIES. SKILLED IN
SLACK, HUBSPOT AND ZENDESK, WITH A STRONG FOUNDATION IN KPIS, SALES FUNNELS, AND CUSTOMER LIFECYCLE
MANAGEMENT. BILINGUAL IN ENGLISH AND SPANISH, EXPERIENCED WITH REMOTE, U.S. BASED TEAMS.
TECHNICAL TOOLS & LANGUAGES
Languages: Spanish (Native), English
CRM & Platforms: Slack,
Productivity & Data: Google
(B2), French (A2).
Salesforce, HubSpot, Zendesk
Workspace, Microsoft Office,
Interpersonal Skills
Excel, Tag Manager
Proficiency in: Customer Service, Data Analysis & Reporting (Excel, Google Sheets), Sales Process Optimization, Crossfunctional Collaboration, Onboarding & Training, Excellent Communication & Asynchronous Teamwork, Sales &
Marketing Alignment, Customer Relationship Management, Automation & Workflow Implementation.
PROFESSIONAL EXPERIENCE
Sales Specialist
IStorming IT Company (Argentina)
2025
Identify business opportunities in the IT, human resources, and consulting markets.
Generate and develop relationships with new clients through calls, meetings, and presentations.
Manage the entire sales cycle: from prospecting to contract closing.
Prepare commercial proposals tailored to the client’s needs.
Coordinate with internal teams (marketing, technology, consultants) to ensure proper
implementation of the services offered.
Meet monthly and quarterly sales targets.
Keep the CRM system updated with accurate information on clients and opportunities.
Participate in networking events and commercial marketing activities.
Customer Success Specialist
RPost – Remote Job (US-based Tech Company)
2025
Supported onboarding and training of new users, ensuring seamless CRM adoption and reducing
onboarding time.
Provided customer support across channels, managed renewals and retention strategies.
Delivered actionable product feedback and collaborated with technical teams to improve
processes.
Analyzed user data to inform customer journey optimization and CRM driven insights.
Worked cross functionally with sales and product teams, adapting solutions based on stakeholder
feedback.
Marketing & Sales Manager
Margarita International Lottery – Venezuela
2014 - 2016
Built and refined sales funnels from lead generation through conversion; aligned marketing efforts
with sales targets.
Developed promotional strategies and managed CRM driven campaigns.
Identified new market opportunities and supported outreach and follow-up initiatives.
Created sales tracking templates and generated regular performance reports.
Oversaw marketing budget, campaign planning, and lead management systems.
Corporate Social Responsibility Project Manager
Coca-Cola FEMSA – Venezuela
Managed internal projects with cross-functional stakeholders.
Led communication and status reporting, ensuring alignment and transparency.
Streamlined project logistics, documentation, and evaluation processes.
Promoted partnership development and process documentation best practices.
Store Manager
ADIDAS Outlet Store – Venezuela
2012 - 2013
2010 - 2012
Staff management: Recruiting, training, scheduling, and supervising staff.
Customer service: Handling customer complaints, ensuring customer needs are met, and providing
quick and efficient service.
Inventory control: Managing stock levels, and ensuring the store has enough stock to meet
customer demand.
Communication: Communicating effectively with staff and customers, and resolving conflicts.
Ensuring high levels of customers satisfaction.
Retail Sales Associate
2008 - 2010
ADIDAS Performance Store – Venezuela
Customer service: Greet customers, answer questions, and help them find products.
Product knowledge: Share product information, explain promotions, and demonstrate how products
work.
Sales floor maintenance: Maintaining a clean, organized, and visually appealing sales floor,
including restocking shelves, arranging displays, and ensuring product areas meet merchandising
standards.
Inventory: Receive shipments, count stock, and report low stock or discrepancies.
Loss prevention: Monitor the sales floor, report suspicious activity, and follow security policies.
Customer complaints: Handle customer complaints and returns in a professional manner.
Displays: Create displays for merchandise.
Increasing in store sales: Collaborating with fellow team members to achieve sales targets, meet
store goals, and contribute to a positive team environment.
Additional Experience
Event Coordinator, Brnd. Consulting -) – Oversaw logistics, vendor management, postevent evaluation, and internal team coordination.
EDUCATION
Bachelor’s Degree in Social Communication: Advertising And Public Relations.
Dr. Rafael Belloso Chacin Private University (Venezuela)
References are available on request.
2010
