Edgar Balza

DYNAMIC AND SOLUTIONS ORIENTED CUSTOMER & SALE SPECIALIST WITH 3+ YEARS OF EXPERIENCE SUPPORTING HIGH GROWTH SALES AND MARKETING TEAMS. PROVEN TRACK RECORD OPTIMIZING CUSTOMER JOURNEYS AND RETENTION THROUGH AUTOMATION, DATA DRIVEN DECISIONS, AND COLLABORATIVE CROSS FUNCTIONAL STRATEGIES. SKILLED IN SLACK, HUBSPOT AND ZENDESK, WITH A STRONG FOUNDATION IN KPIS, SALES FUNNELS, AND CUSTOMER LIFECYCLE MANAGEMENT. BILINGUAL IN ENGLISH AND SPANISH, EXPERIENCED WITH REMOTE, U.S. BASED TEAMS.