Ederlyn Orca

277 San Isidro St., Muzon Taytay, Rizal Contact:- Email:- Ederlyn Orca OBJECTIVE:To obtain a position in the company wherein I can impart my skills, credibility, efficiency, and effectiveness which will best utilize my skills, especially in the field of communication, and train myself for better performance and for the development of the company while gaining further knowledge in the process. EDUCATION: College University of Rizal System Cainta Rizal Bachelor of Secondary Education Major in Technology and Livelihood Education - Secondary AngonoNational High School Angono Rizal - Elementary Muzon Elementary School Muzon Taytay Rizal - SUMMARY OF QUALIFICATIONS: Competent in managing responsibilities in a high volume of atmosphere. Skilled at interacting customers of all socio-economic backgrounds. Hard worker, quick learner, and ability to assume responsibility. Works well under pressure as part of a team. Polite, respectful and courteous. Quick learner, eager to further my knowledge and skills. Excellent verbal and written communication skills. High reliable self starter. Can be counted on to complete assignments. Strong skills in organizing workflow, ideas, materials, people. Has leadership skills and training. In-depth knowledge of organizing events. Facilitates trainings, workshops and events for university models. Facilitates training sessions and workshops for models. Passionate and concern about the latest in economy and industry. Knowledge in operating computer and latest devices. WORK EXPERIENCE: October 10, 2011 – May 30,2013 (Technical Support Representative- Pitney Bowes) Sitel Philippines Provides best customers service experience through out the call. Resolving each and every concern of the Pitney Bowes machines. Knowledge in every aspects, details and information about Pitney Bowes worldwide. Undergo ACE training for cross sell. June 15, 2013 – September 2014 (iOS Technical Support Specialist/Apple Advisor – Apple Inc.) IBM Services Experience with hands-on training for apple products. Undergone training for latest updates about hardware and software for Apple products. Provides world class technical support for Apple’s products such as iPhone, iPad, iPod and accessories from hardware to software. September 2014 – December 2015 (CPU Technical Support Specialist/Apple Advisor – Apple Inc.) Concentrix Experience with hands-on training for apple products. Undergone training for latest updates about hardware and software for Apple products. Provides world class technical support for Mac. December 2015 - Present (Insurance Claim Representative) Tata Consultancy Services Creating YES moments for customer's claims. Making appropriate assessment on each loss/stolen or damage claims for mobile devices and tablets. Analyzing fraud claims Building connection with every customer, acknowledging the urgency and need of having a mobile phone. PERSONAL INFORMATION: Age: 26 yrs old Sex: Female Date of Birth: November 11, 1990 Place of Birth: Angono, Rizal Height: 5’1” Civil Status: Married Religion: Born Again Christian Citizenship: Filipino CHARACTER REFERENCES: Victor E. Lantin Sitel Operation Manager-- Nina Vicente-Manalo BDO Assistant Manager-- I hereby attest that the above information is true and correct. EderLYN Orca