Eden Joy Caruana Saban
Indangan, Davao City, Philippines, 8000
- |-
Objective
To find a job that will allow me not to only grow as a person but would allow me develop my customer
relation skills.
Education
Bachelor of Science in Computer Science | March 2012 | University of the Immaculate Conception
Skills & Abilities
·
Highly motivated customer support, analyzing complex issues and providing resolution in a timely
manner.
·
Outstanding analytical problem-solving and troubleshooting ability
·
Can communicate well in both oral and written English
·
Can work with minimal supervision
·
Proficient in MS Windows, MS Office applications
·
Professional and patient when dealing customers/clients
Experience
Virtual Assistant | Captive Agent Profits | January 2018 – March 2018
Experienced Virtual Assistant handling admin tasks and customer support.
Follow up on prospect customers either via phone or email to persuade and have them sign up
for our service.
Schedules repair/service appointment using ServiceM8
Ensure that all tickets are handled i a timely manner in FreshDesk
Applications we use are FreshDesk, InfusionSoft, ServiceM8 and QuickBooks mostly.
Technical Support Representative | VXI Global Holdings BV | January 2016 – January 2018
Provide technical assistance to Vantiv Intergrated Payments merchants (e.g. Installation,
modification and troubleshoot terminals).
Assist merchant with credit/debit card processing such as return, capturing pre-authorized
payments, void and etc.
Provide assistance with billing, deposits and merchant’s statement of accounts.
Email respective department for merchant’s request.
Technical Support Representative | Convergys – Cebu City | October 2013 – December 2015
· Provide technical assistance to Microsoft customers/clients, responded to calls and emails.
· Install software and test to ensure functionality
· Educates end-users regarding computer literacy
Customer service representative | IQOR, formerly Cybercity Teleservices Inc. | August 2012 – October
2013
· Provide assistance with order processing and tracking, billing, and customer service
· Position and offer company’s product upsells
Reference
Available upon request.
