Eden Joy Saban

Experienced Virtual Assistant handling admin tasks and customer support. 

Follow up with prospect customers either via phone or email to have them sign up for our service.

Schedules repair/service appointment using ServiceM8

Ensure that all tickets are handled in a timely manner in FreshDesk

Applications we use are FreshDesk, InfusionSoft, ServiceM8, and QuickBooks mostly.

Experienced Merchant Service Support with Vantiv Integrated Payments specialized in credit card terminal installation and troubleshooting for two years. I help merchants with funding reconciliation, billing, equipment replacements, transaction requests such as refunds, cancellation of the order, reimbursement and a lot more admin tasks.

Experienced Technical/Sales Support Specialist with Microsoft as well with over 2 years providing phone, email and chat support for customers across the North America and EMEA (Europe, Middle East, and Asia). I help end-users with issues related to MS Windows and MS Office software installation, troubleshooting and general knowledge. I also help customers with basic network setup, hardware, and other software installation. Aside from the technical aspect of the job, I have been a Sales Rep helping customers purchase software that will best suit them.

Experienced Customer Support/Inbound Telemarketer with Haband. Haband is a clothing company with a market from ages 70-100 years old or more. I helped their customers purchase online, track their order, refund, and returns.