ER
LINKS
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
EDELYSA REDONDO-|- | Makati City, Philippines 1216
https://www.linkedin.com/in/lysaredondo/
Experienced B2B appointment setter bringing 6 years of quality performance
in customer support roles. Accustomed to defusing customer dissatisfaction
and managing competing priorities with superior results.
Schedule Management
Customer Relations
Staff mentoring & leadership
Pre-sales support
Business relationship building
Highly detail-oriented
Customer Success Manager | Founders Healthcare
Marketing - Austin , Texas
12/2020 - 05/2021
Assist customers as needed with setting up and navigating programs
or software associated with a product or service
Maintain a detailed understanding of products and services, assist
customers with questions and suggest the best products for their
needs
Onboard and educate new customers, help solve technical
problems, and ensure smooth adoption of our products and services.
Played instrumental role in client satisfaction by working with
operational teams for proper resolution of service issues.
Outbound Appointment Setter | Founders Healthcare
Marketing - Austin, Texas
06/2020 - 11/2020
Calling prospective clients using a list of phone numbers provided
Scheduling sales consultation between the prospective client and
CEO.
Keeping a detailed log of calls, including those which were not
answered to the CRM.
Communicate effectively with customers according to their preferred
method of communication, whether by phone, by email, or via text.
Calling warm and cold leads that come through the lead generation
funnels.
Business Development Manager/Team Leader |
Asian Mergers & Acquisition Links, Inc.
04/2017 - 05/2020
Attend meetings and have an exploratory discussion with the business
owner regarding their investment or M&A needs.
Conducting in-depth reviews of clients' financial circumstances,
current provision and future aims - Analyzing information and
preparing plans best suited to individual clients' requirements Creating of documents for the client such as blind summary teasers
and confidential information memorandum etc., also, review NonDisclosure Agreement Form.
Match the existing client with a good investor/acquirer for their
company - Keep good communication with existing clients and
always be updated with the progress of the project - Thinking
Creatively - Developing, designing, or creating new applications,
ideas, relationships, systems, or products, including artistic
contributions.
Lead and train the upcoming consultants regarding the business
process of the company - Team managing in terms of providing
directions and strategies in hitting monthly quota and conducts
coaching and meeting with my team members to improve
productivity and performance.
Lead Generation Specialist | Asian Mergers &
Acquisition Links, Inc.
05/2017 - 07/2017
Ensure that the leads meet the minimum criteria and visit company
website to verify the primary contact name, title and see if other
information matches what's on file and update Lead information as
necessary.
Develop new clients through market research and strategically source
new prospects using LinkedIn, provided prospects lists, etc - Identifies
prospects by reading telephone and zip code directories and other
prepared listings.
Correctly classify the type of lead and other required dispositions in
the clients CRM (Azure) - Contacting corporate Owners/CEOs
/Presidents in any industry and arranging appointments with them,
either within an office environment or in clients' homes or business
premises - Follow up and/or confirm appointments using different
communication channels (call, email, chat, etc.) - Contributes to
team effort by accomplishing related results as needed.
Customer Care Representative | Optus 24/7 Inc.
04/2016 - 02/2017
Resolve product or service problems by clarifying the customer's
complaint, determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Technical Customer Support | AT&T ICM Sutherland
Global Services
02/2015 - 04/2016
Answer incoming phone calls and provide support to callers
experiencing problems with their internet/cable.
Sales Representative | Reader's Digest AU/NZ
Teleperformance Philippines
01/2014 - 01/2015
Selling products using solid arguments to prospective customers.
EDUCATION
Far Eastern University
Bachelor of Science: Business Administration, Marketing
Mergers & Acquisitions Customer Service
Pateros Catholic School
High School Diploma
2013
