Edelyn Perez
Customer Service Professional with a proven track record of
delivering exceptional customer experiences and fostering
lasting relationships. Skilled in resolving complex issues,
implementing customer-focused solutions, and enhancing
operational efficiency. Seeking a dynamic role to leverage
strong communication and problem-solving skills, driving
customer satisfaction and organizational success.
Contact
Work Experience
Skills
Customer Service- Alorica Philippines
February 2023- July 2024
Handle inbound and outbound customer interactions in a professional and
courteous manner via phone, email, or chat.
Address customer inquiries regarding products, services, promotions, and
account-related concerns.
Accurately process customer orders, upgrades, and service requests
while adhering to company policies and procedures.
Customer Service - IQor Philippines
Mar 2021 - Dec 2022
Assist customers with billing inquiries, payments, adjustments, and
disputes.
Verifying customer eligibility for warranty claims based on provided
documentation and policy details.
Coordinate and schedule appointments between customers and
technicians based on availability.
Manager - Big Brew
October 2021 – September 2022
Oversee daily operations, ensuring smooth workflow and adherence to
company standards.
Recruit, train, and supervise staff, ensuring they deliver outstanding
customer service.
Monitor sales performance and prepare regular reports for senior
management.
Manage the shop’s budget, control expenses, and maximize
profitability.
Educational Background
Bachelor of Science in Entrepreneurship
Exact Colleges of Asia
June 2021- October 2023
Information and Communication Technology
ABE International Business College
June 2019- March 2021
Minalin, Pampanga, Philippines
--https://www.linkedin.com/in/edelynperez-29a589317/
Communication Skills
Order Processing
Problem-solving
Sales and Upselling
Time and Task Management
Team Management
Analytical Skills
Tools/Sofware
Communication and Support
Tools
Customer Relationship
Management (CRM) Tools
Calendly
Microsoft Teams
Slack
Languages
English (Fluent
Certification/Short Courses
Medical Administrative Course
HIPAA Certification
1st Top Performer average of
117%
Path to Resolution Completion
Additional Information
Recognized with the
"Excellence in Customer
Service Performance Award"
Maintained a 100% attendance
record.
Received "Top Performer of
the Quarter" recognition for
surpassing upselling targets
and delivering exceptional
service.
