Edelyn Perez

Hello, my name is Edelyn Perez, and I’m from the Philippines. I have nearly four years of experience in providing exceptional customer service, including two years in the BPO industry as a customer support representative. I also have a background in inbound sales. As a customer service specialist, I manage calls, emails, and chats, addressing customer inquiries related to technical issues and billing matters. My role also includes assisting with inbound sales, payment processing, order fulfillment, handling escalation and retention calls, and scheduling appointments. I always adhere to proper call procedures and best practices throughout my work, aiming for a first-call resolution to ensure customer satisfaction. With my extensive experience, I’m confident I can excel in this role. Beyond my skills, I believe I’m a great fit for the position due to my dedication, commitment, and well-rounded personality. I enjoy learning and prioritize integrity in all that I do.