Edelyn Marie Campos | Freelancer Resume

Edelyn Marie L. Campos To be successful in a freelancing business where I can show oﬀ my skill and knowledge that will proﬁt not just me but also my client. EXPERIENCE CONTACT INFORMATION Alta Resources, Pasig City— Business Quality Analyst Address: November 2019- PRESENT Analyzed call recording to identify inaccuracy and discrepancies and 63 San Roque Street., Holy made corrections to the case before it feeds to clients. Spirit, Q.C 1127 Imparted concerns and gave feedback and constructive remedies to team Mobile Number: members via email as an area of improvement. (- Respond to the Business Partner inquiries about case discrepancies and Email Address: inaccurate information in the case. - Alta Resources, Pasig City— Customer Service Specialist om August 2019- PRESENT Consulted with customers to provide valuable customer service and achieved a high sales percentage as a result. Communicated e ectively to appease angry customers by suggesting the SKILLS Customer Service best ways to resolve service and billing issues. Inbound and Outbound calling Responded to customer questions and complaints, delivered fast, Data Entry. friendly, and knowledgeable service and was successful in retaining customer loyalty. Responsible for preparing, completing, and processing all forms with Active Listening Retail Sales Customer Service. regard to all customer account information, ensuring all information was accurate and recorded and making changes to the database as necessary. LINKS Collected customer information, assessed issues and determined possible solutions. Reviewed reports of customer interactions with sta Facebook: and other activities to identify and solve issues. http://https://www.facebook. com/notyourangel Skype Acquire Asia, Pasig City— Customer Service Specialist http://join.skype.com/invite/ April 2018 - July 2019 XUHM8twPKveb Consulted with customers to provide valuable customer service and achieved a high sales percentage as a result. Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. Communicated e ectively to appease angry customers by suggesting the best ways to resolve service and billing issues. Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service. Adopted a successful hands-on sales approach, demonstrated products to customers, discussed features and actively listened to any objections. Concentrix Philippines, Taguig City—Technical and Customer Support Specialist April 2018 - July 2019 Assisted client stakeholders by collaborating with the support team to explain, troubleshoot, and resolve emergent technical issues. Communicated with users by telephone to determine the problems they were facing,m and gave instructions for testing solutions to ﬁnd the causes of the issues. Answered assistance requests from users and provided step-by-step instruction to resolve issues. Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. Managed daily customer service tasks, such as processing and issuing refunds. Communicated e ectively to appease angry customers by suggesting the best ways to resolve service and billing issues. Drove business development through e ective communication with customers to increase their knowledge of the company's deliverable products. Addressed concerns and determined service needs of each caller. West Contact Center, Makati City—Technical Support Representative March 2014 - June 2015 Troubleshot TV Box malfunctions by checking the wirings, Sending box signal to ﬁnd resolutions. Provided positive customer support to di cult customer issues using de-escalation methods and by maintaining composure and patience. Documented cases that necessitated referral to a higher level of support after conducting research and still being unable to resolve issues. Asian Institute of Computer Studies, Quezon City—Front Desk Receptionist June 2014 - November 2013 Performed customer payment duties including providing receipts and change. Welcomed guests and helped them check-in at the front desk and engaged in friendly conversations with them. Responded to telephone inquiries and transferred calls to correct sta members authorized to solve their issues. Aegis People Support, Makati City—Customer Service Specialist March 2012 - March 2013 Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. Implementing a strategic approach and responses to customers resulted in high marks on quality assurance evaluation. E ciently resolved billing issues of 30 to 50 customer phone calls received daily. Answered 30 to 50 inbound calls daily and e ciently directed callers to correct individual or department. Communicated e ectively to appease angry customers by suggesting the best ways to resolve service and billing issues.. EDUCATION Asian Institute of Computer Studies, Quezon City— Associate in Computer Science October 2008 - OCtober2010 Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore. About Me Veteran Customer and Technical Support Specialist with 6 years service. Proven abilities in project management and conﬂict resolution. Excellent communication skills. Seeking a challenging position in a company with opportunity for advancement. Dedicated and customer-focused Customer and Technical Support Specialist with a successful background in leading high performing teams to meet or exceed objectives. Driven to achieve the best results for customers.