Edel

Edel Caliente de Leon Address: 301 MacArthur Hwy, Brgy. Sapang Tagalog Tarlac City Contact Number:- Email:- OBJECTIVES To be able to work in an organization where I can apply my knowledge and skills in improving organization’s work efficiency by planning strategies for Quality assurance while continuing to learn and gain more knowledge and experience. PERSONAL BACKGROUND: Age: 29 yrs. oldBirthday: May 9, 1990 Status: SingleHeight: 5’5” Citizenship: FilipinoWeight: 128 lbs. Experience Quality Assurance Specialist AMAZON Retail Phones (Sutherland Global Services Tarlac) Responsible for auditing calls and coaching consultants with opportunities observed and helping them improve Provide business intelligence to the management through deep dive analyses Acted as Team Manager during peak season for New Hires Attended Cadence call with clients/upper management and discuss performance on business review CUSTOMER SERVICE REPRESENTATIVE Amazon Phones (Sutherland Global Services) Achievements and Highlights Handled first level of support for all retail issue of Amazon customers’ issue Ensure that all metrics are achieved to meet client’s expectations Education -) SECONDARY – Tarlac National High School (Annex) MacArthur Highway San Miguel Tarlac City Skills Performance Management Process Improvement Adaptability and Flexibility Problem Solving Development Quality Assurance Leadership Knowledgeable in Excel and PowerPoint Character Reference Kyrnell Yalung – Team Manager (TaskUs) Harold Lacson – Senior Quality Specialist (Sutherland Global Services) - Maribel Caliboso - Senior Quality Specialist (Sutherland Global Services- I hereby certify that the above information is true and correct to the best of my knowledge and beliefs. Edel de Leon