CURRICULUM VITAE
SOCHIMAOBIM UKAMAKA EDEH
FCT Abuja, Nigeria.
SUMMARY
Experienced and skilled customer service/ sales representative with 4 years of
experience providing executive-level support and Able to meet the specific needs of
customers while maintaining an efficient work schedule.
RELEVANT SKILLS
CUSTOMER SERVICE
Implementing a successful customer loyalty exercise for customers, receiving 65%
feedback from them.
Enhancing customer experience by enlightening customers on proper ways to use
products & services.
Being able to retain old customers thereby getting customer loyalty.
PROBLEM-SOLVING
Helping customers solve problems and making sure they are done immediately when
needed.
MARKETING
Increase sales by making use of the right marketing tools to enhance sales.
MEDIA MANAGEMENT
Increase company sales by answering relevant questions, creating engaging content
about the company and making sure to reply to messages quickly.
COMMUNICATION
Helping customers communicate their thoughts and wants with the company, also doing
the same for the company and being empathetic.
LEAD NURTURING
Establishing relationships with prospects at every stage of their journey determines if the
lead is worth pursuing.
EXPERIENCE
BUCON SUPERSTORE, ENUGU SALES REPRESENTATIVE
10/2021–3/2022
Helped increase sales by helping the store have a good relationship with customers.
Increased sales by creating more appealing awareness with team members.
SUNJUL STORES– CUSTOMER SERVICE
7/2020–3/2022
Received complaints from customers and proffered possible solutions to them.
RADOPIN SUPERMARKET AWKA: CCTV OPERATOR AND SALES
ASSOCIATE.
3/2022–3/2023
Monitored and controlled a bank of screens, closed-circuit television cameras
(CCTV) and also made publications, launch messages, communicated and kept
the target audience and existing customers informed about the new product
release, new feature, pre-order, future sales campaign, and events announcement
messages.
SANLAM INSURANCE: MARKETING/SALES.
3/2024-3/2026
Generated leads, marketed and sold insurance products to customers and
exceeded targets given to me.
JMS AUTOMOBILE LIMITED: CUSTOMER SERVICE
4/2025-4/2026
Attended to customers before and after sales.
Indian Institute of Digital Education [IIDE]--digital marketing
internship;
● How to create Facebook and Instagram and,
● SEO writing,
● Competitor analysis,
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Social media campaign strategy,
Email marketing,
LinkedIn optimisation,
Social media page management,
Quora.
LICENSE AND CERTIFICATIONS
Customer service foundations [2022]
LinkedIn
Customer service: problem-solving and troubleshooting [2022]
LinkedIn
Building rapport with customers [2022]
Linkedin.
Instagram essential [2022]
IIDE.
Instagram reel [2022]
IIDE.
Social media marketing [2022]
IIDE.
Quora [2022]
IIDE.
LOE in digital marketing [2022]
IIDE.
NYSC[2026]
EDUCATION
High school
Girls’ secondary school Ngwo, Enugu State.
2017
University
Nnamdi Azikiwe university Awka, Anambra state.
Marketing.
2023
