Eddielyn Fandiño

PROFESSIONAL EXPERIENCE Fraud & Claims Operations Representative Wells Fargo (2022 - 2025) EDDIELYN FANDIÑO FRAUD & CLAIMS OPERATIONS REPRESENTATIVE PERSONAL PROFILE I am a detail-oriented Fraud Specialist with a strong track record in Customer and Financial Services. My expertise in communication and banking ensures I deliver outstanding results. I uphold integrity and professionalism, and I excel in both independent and collaborative settings. SKILLS & ABILITIES - Customer Service Skills - Analytical Skills - Clerical Skills - Technical/ Creative Writing - Computer (MS Tools, Slack, Zendesk, Adobe, Canva) EDUCATIONAL HISTORY STI COLLEGE DASMARIÑAS Bachelor of Arts in Communication Arts (2012 - 2016) REFERENCES AVAILABLE UPON REQUEST Conduct research and provide updates on the status of new or existing claims while performing routine customer support tasks, maintaining a balance between exceptional customer service and thorough investigative research. Review and process high-risk claims for debit card transactions, including both fraudulent and non-fraudulent cases. Investigate and resolve check fraud transactions, addressing both high-risk and low-risk claims. Content Writer Freelance (2021) Specializes in creating engaging and SEO-optimized content across various platforms. I conduct thorough research to develop original content that enhances online visibility and aligns with brand messaging. My expertise includes keyword research, onpage SEO techniques, and collaboration with marketing teams to ensure cohesive content strategies. Escalation Specialist (Level 2 Customer Support) TaskUs, Inc. Philippines (2018 - 2022) Handled supervisor & specialized calls, chats, and emails Managed the campaign's social media queries, approvals, and escalations Responsible for the prevention and detection of potential fraudulent accounts Risk Junior Associate Deloitte Philippines (2016 - 2018) Handled internal services that process local and international regulatory compliance of the Firm, Partners, and Managers. Processed tasks in compliance with the risk, ethics, privacy, and confidentiality of the Firm Provides support and assistance in mitigating risks, ethics escalations, training courses completion, and the Firm's business continuity plan WORKSHOPS/TRAININGS Internal Audit Awareness Month: “Do It The Right Way: The IA Way” May 31, 2018 Power Up the Deloitte Image October 9, 2017 M.A.P CEO Academy Forum On “Data Privacy and Data Sharing” May 12, 2017 GET HIRED: MAKE YOURSELF STANDOUT Employment Preparation Seminar 2016 February 12, 2016 Fearless Journalism: Media’s Role in Raising an Intelligent Citizenry March 5, 2015 Role Call 13th Journalism Seminar 2014 February 27, 2014 ADVOCACY CAMPAIGN: Leadership, Communication and Public Service May 8, 2013