Eddielyn Fandiño

As a Fraud Prevention and Compliance Specialist, I investigate and resolve high-risk debit card and check fraud cases, ensuring thorough research and timely updates on claims. I manage supervisor and specialized communications across calls, chats, and emails, and oversee social media queries and escalations for the campaign. Additionally, I play a key role in detecting and preventing potential fraudulent accounts, ensuring compliance with local and international regulations, and upholding the firm's standards of risk, ethics, privacy, and confidentiality. I also contribute to mitigating risks, addressing ethics escalations, completing training courses, and supporting the firm's business continuity plan.

In addition, I am a part-time content writer and social media manager specializing in creating engaging and SEO-optimized content across various platforms. I conduct thorough research to develop original content that enhances online visibility and aligns with brand messaging. My expertise includes keyword research, on-page SEO techniques, and collaboration with marketing teams to ensure cohesive content strategies. Furthermore, I design social media graphics & develop brand visuals for campaigns, product launches, and collaborations.