Ebuka Udechukwu

I am professional capable of quickly adapting to changing environments, flexible and a committed individual with excellent communication skills.  

** My skills and Abilities**

• Accomplished PC Engineer with implementation, configuration, and installation experience. - Able to relocate nationally/internationally.
• Excellent customer service skills (customer oriented, dependable, honest and insightful).
• Streamlined client technology, sales, operations, and reporting processes thereby reducing activity lead times to a fraction of what they were pre-implementation.
• Demonstrated ability to juggle conflicting/changing priorities and maintain a positive attitude in the face of extremely challenging deliverables.
• Learns quickly and independently, understanding technical aspects of products in sufficient detail so that test results can be analyzed & problems isolated independently
• Good written and verbal communication skills to interface with team members .
• Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of documents and perform accurate quality assurance checks
• Collect measurement information for job function following procedures and guidelines (e.g. volume and time) to track and report to Sr. Officer and/or Supervisor
• Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements
• Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures and service level agreements
• Train new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process
• Cross train in other positions to assist/provide support to other team members/area(s) of equal value in peak times or on a temporary basis to meet or exceed Service Level Agreement