Ebuka Ezike
🌍
📍
Technical Virtual Assistant
Portfolio | GitHub
Lagos, Nigeria | Remote Contractor (W-8BEN) | Part-Time Available
PROFESSIONAL SUMMARY
A versatile technology professional with 5+ years of experience specializing in remote IT
support, web development, and digital media production. Seeking part-time Technical Virtual
Assistant roles (W-8BEN) to provide expert troubleshooting and system automation for
U.S./EMEA-based organizations. Proven track record of delivering a 96% reduction in web
app load times and maintaining a 95% first-contact resolution rate in high-volume Microsoft
365 environments.
TECHNICAL PROFICIENCIES
● Web Development: React.js, JavaScript, TailwindCSS, HTML5, CSS3, WordPress
(Divi, Elementor), Blogger, Bootstrap, GitHub, SEO, Google Apps.
● IT Support: Microsoft 365 Desktop Apps, Windows 10/11, Remote Desktop Support,
Hardware repair, Network & Software Troubleshooting.
● Digital Media: Video Editing (Adobe Premiere Pro, Microsoft Clipchamp), UI/UX
Design (Canva, Figma), Corel Draw.
● Others: Apache, Cloudflare Pages/Workers, Google Apps, SEO, Software Testing,
Data Entry, Technical Documentation & Editing.
PROFESSIONAL EXPERIENCE
Freelance IT Consultant / Web Developer / Technical VA Newstarn Digital Solution |
Remote | Sep 2021 – Present
● Co-developed an automated news curation system using React, Firebase, and
Cloudflare, reducing page load time by 96%.
● Implemented GitHub Actions CI/CD workflows for automated deployment, and social
media publishing.
● Produced and edited technical video demonstrations and promotional content using
Adobe Premiere Pro to support cross-platform media expansion.
● Delivered expert remote IT support, diagnosing and resolving complex issues for a
global client base.
● Created an automation module for generating social media images and posting them
to Instagram and Facebook, achieving full end-to-end publishing automation.
● Authored full developer documentation and deployment READMEs, ensuring
maintainability and easy onboarding for future contributions.
● Added optional YouTube playlist automation using Google Apps Script for
cross-platform media expansion.
Technical Support Engineer (Microsoft) Tek Experts | Lagos, Nigeria | May 2024 – Feb
2025
● Maintained a 95% first-contact resolution rate for Microsoft 365 Apps and Windows
10/11 in a high-volume environment.
● Applied systematic debugging to troubleshoot complex software errors and
application failures.
● Reduced recurring support tickets by 15% through proactive customer education on
product features.
● Escalated complex issues effectively.
IT Support Specialist Zymek Technology | Lagos, Nigeria | Apr 2021 – Aug 2021
● Optimized system reliability for 150+ computers via targeted software updates and
hardware troubleshooting.
● Increased departmental sales by 40% by delivering technical training to a team of
15+ staff members.
● Maintained 100% inventory accuracy through meticulous hardware repair
services and software licenses.
● Terminates over 500 network cables per day, repair and troubleshooting network
hardware, and software issues.
PROJECTS
●
●
●
●
●
Newstarn: News Curation System (React.js, Node.js, TailwindCSS) - Link.
Coinradar: Cryptocurrency Converter (JavaScript, CSS) - Link.
Minicom-ten: eCommerce Platform (React.js, Node.js, Stripe) - Link.
Ebuztrend: Weblog (Blogger) - Link.
Intro Video: Created this intro on Adobe After Effect and did the final edit on Adobe
Premiere Pro for Ebuztrend YouTube Channel - Link
● Android Video Editing: I made this text animation Intro when I was exploring video
editing and animation on Android smartphones - Link
● Bio & Video Projects: This video is about my personal bio and video editing
projects. I produced the video for a job application using Adobe Premiere Pro and
Corel Draw - Link
EDUCATION & CERTIFICATIONS
● Higher National Diploma (HND), Computer Science | Federal Polytechnic Oko.
● National Innovative Diploma (ND), Computer Software Engineering |
Buckingham Polytechnic.
● Diploma in Desktop & Laptop Engineering | Trius Computer Institute, Lagos.
● Online Marketing Fundamentals | Google Certified.
