A versatile technology professional with 5+ years of experience specializing in remote IT support, web development, and digital media production. Seeking part-time Technical Virtual Assistant roles (W-8BEN) to provide expert troubleshooting and system automation for U.S./EMEA-based organizations. Proven track record of delivering a 96% reduction in web app load times and maintaining a 95% first-contact resolution rate in high-volume Microsoft 365 environments.