EBUKA
ANEKE
CUSTOMER SERVICE REPRESENTATIVE
ABOUT
PROFESSIONAL
SKILLS
Social media management
Marketing
Troubleshooting
Web content development
Project management
Service and support
Great attention to data
Market research
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
INTERESTS AND
HOBBIES
I am interested in studying different
languages. Currently,
I am teaching myself how to speak
conversational French. I also enjoy
reading and travelling.
I am an experienced customer service representative seeking a full-time
position in an establishment where I can apply my knowledge and skills for
continuous improvement.
WORK EXPERIENCE
TECHNICAL SUPPORT ENGINEER
Freelancer | April 2019 - Till Date
Provided support for phone and email requests in a professional and
courteous manner.
Troubleshoot system and network issues on the customer’s account.
Provided technical support to customer concerns regarding Microsoft
365 account creation, payment and billing.
Office 365 Portal Administration:
Create multiple user accounts.
Subscription purchase.
CUSTOMER SERVICE REPRESENTATIVE
Surfweb Ltd | February 2018 - January 2019
Managed large amounts of incoming phone calls.
Identified and assessed customers’ needs to achieve satisfaction.
Provided accurate, valid and complete information by using the right
methods/tools.
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
CUSTOMER SERVICE REPRESENTATIVE
BrandEye Media | February 2015 - January 2017
Managed large amounts of incoming phone calls.
Identified and assessed customers’ needs to achieve satisfaction.
Provided accurate, valid and complete information by using the right
methods/tools.
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
CONTACT
EDUCATION
-
BACHELOR OF SCIENCE, MAJOR IN PSYCHOLOGY
University of Nigeria | 2009 - 2013
