Ebuka Aneke

I am a passionate and enthusiastic individual with over 4 years of combined experience as Customer Service Representative/Technical Support Representative through face-to-face interaction, email, chat and voice support,

I was able to enhance my ability to provide excellent customer service on various aspects; helping over a thousand users in one of the most vibrant sectors in the world: USA, Canada, United Kingdom, Australia, Europe, Asia, Middle East. Logging support calls and emails to get customers the very best support they deserved, Troubleshooting and resolving incidents to make customers satisfied & well-informed, escalating Serious issues when you can’t help personally, working to resolve on-going/recurring problems. Did all these through perseverance, hard work, working with less supervision, integrity and courage.

As a growing individual looking to thrive in my chosen career, I am constantly eager to learn and develop. My success and my experience in serving customers for over 9 years has proven my desire to work with a multitude of people, with the goal of simply satisfying their needs.

If someone were to ask me what my most valuable skill is, it would most definitely be my ability to connect with people on a unique level based on their personality and their individual requests.

I have been successful in leadership roles such as managing projects, supervising staff of up to 10 employees and being a technical lead through training and teaching people.

I am looking for a suitable position within a growing company that will allow me the opportunity to shine in my areas of expertise. In addition, my goal is to continue learning and develop my skills in a sustainable career.

Software/Tools Experience:

Shopify | Shiphero | Gorgias | Hubspot | Quick Assist | LogmeIn| | Slack | Google Suite Apps | MS Office

Expert in:

• Web research

• Email support

• Chat support

• Lead generation

• Virtual assistance

• Customer support

• Technical support