Ebere Lawretta Ebube

EBUBE LAWRETTA EBERE Abuja, Nigeria. PROFESSIONAL SUMMARY Administrative and CRM Operations professional with over 8 years of experience supporting businesses through structured systems, accurate documentation, and organized workflows. Experienced in managing CRM records, customer communication, calendar coordination, data entry, and digital file organization across remote teams. Recognized for reliability, attention to detail, and maintaining consistent operational structure. CORE SKILLS          CRM Management (HubSpot, Freshdesk, Intercom) Administrative Operations Data Entry & Record Management Calendar & Scheduling Coordination Attention to details Email and Phone Handling Customer Communication Support Spreadsheet Tracking (Google Sheets, Excel) Google Work Spaces        Task Prioritization Good communication Skill Email Handling & Documentation File Organization & Digital Archiving Multitasking Task & Workflow Coordination Project Management Tools (Asana, Trello PROFESSIONAL EXPERIENCE Administrative Assistant (Volunteering) Digital Witch Technical Support Community Sept 2024  Managed executive scheduling and calendar coordination  Prepared reports, spreadsheets, and structured documentation  Organized digital records and maintained accurate files  Coordinated virtual meetings and ensured documentation readiness  Created and maintained spreadsheets, reports, and presentations.  Supported internal operations with administrative tracking Jan 2024- Administrative & Operations Officer New Crystal Communications Ltd July 2017- Dec 2025  Provided executive administrative support to the Managing Director and Executive Director, including calendar management, appointment scheduling, and travel coordination.  Managed front desk operations and coordinated visitors, meetings, and internal communications.  Maintained accurate CRM records and documented customer and client interactions.  Responded to and resolved 500+ customer inquiries with a 99% satisfaction rate.  Promoted to Billboard Operations Manager based on performance and reliability.  Updated company website daily to reflect billboard availability, rentals, and vacancy status.  Coordinated closely with marketing and operations teams to ensure advertising campaigns were published on schedule.  Improved internal workflow processes, reducing response time by 30% through structured task tracking Customer Service Representative Bold And Beautiful Salon March 2016-March 2017  Handled inbound customer communication via phone and email  Improved workflow processes, reducing response time by 50%  Maintained structured client records and appointment tracking  Managed increased call volume without compromising service quality EDUCATION Bachelor of Arts (B.A.) – Linguistics Nnamdi Azikiwe University, Awka, Nigeria 2013 TECHNICAL TOOLS HubSpot | Freshdesk | Intercom Google Workspace (Docs, Sheets, Drive, Calendar) Microsoft Office (Word, Excel) Asana | Trello | ClickUp | Slack | Zoom