Ebere Lawretta Ebube

I am a CRM Operations and Administrative Support professional with over 8 years of experience helping businesses maintain structured systems, accurate records, and dependable workflows.

When CRM records are inconsistently updated or administrative processes lack structure, productivity slows and small errors create operational gaps. My role is to ensure systems remain organized, documentation is accurate, and daily operations run smoothly.

My experience includes:

• Maintaining clean and accurate CRM records (HubSpot, Zendesk, Freshdesk)

• Logging customer interactions to ensure complete documentation

• Managing inbox communication and follow-ups

• Coordinating tasks and maintaining workflow structure

• Spreadsheet tracking and reporting (Google Sheets, Excel)

• File and folder organization across Google Drive and Dropbox

• Supporting email and live chat customer communication

I am proficient in Google Workspace and Microsoft Office, and I work confidently with project management tools such as ClickUp, Asana, Trello, and Monday.

Throughout my work, I have:

• Helped clients regain 10–15+ hours weekly through structured coordination

• Managed and organized 2,000+ files with zero data loss

• Maintained consistent CRM documentation across multiple systems

I work methodically, communicate clearly, and take ownership of assigned responsibilities. I am comfortable working independently in remote environments and prioritizing accuracy, consistency, and accountability.

I am seeking a long-term remote role where I can contribute to operational stability, structured systems, and dependable CRM and administrative support.