Ebere Lawretta Ebube

Hello Everyone Meet Your Reliable Customer Support Virtual Assistant | Admin & Helpdesk Specialist Ebere Lawretta Ebube Efficient | Organized | Professional Proactive Detail Driven About Me I’m a Customer Support Virtual Assistant with a strong focus on admin and helpdesk support, helping businesses stay organized, responsive, and efficient behind the scenes with structured systems and dependable follow-through. I support growing teams by managing customer communication, handling support tickets, maintaining inboxes and records, and coordinating daily workflows to ensure operations remain accurate, consistent, and well-managed. My approach is calm, detail-oriented, and process-driven, allowing businesses to maintain high support standards while reducing operational strain. With a strong sense of ownership and reliability, I help businesses improve response flow, maintain organized internal systems, and operate smoothly as they scale. Core Support Areas Customer Support & Communication: Handling customer inquiries via email, chat, and helpdesk systems with a clear, empathetic, and professional approach. Ensuring timely responses, accurate information, and consistent customer experience. Helpdesk & Ticket Management: Managing support tickets from first response through resolution, tracking issues, documenting updates, and escalating when necessary to maintain smooth support workflows. Administrative Operations: Supporting daily operations through scheduling, data entry, documentation, reporting, and coordination to keep internal processes organized and efficient. Inbox & CRM Management: Maintaining organized inboxes and up-to-date CRM records, managing follow-ups, tagging, and documentation to support accurate customer and operational records. 2025 — Remote Virtual Assistant – File Management & General Administrative Tasks Managed document organization, file naming, and folder structuring Streamlined workflows for easier access and maintenance Ensured high accuracy and reliability for ongoing administrative tasks Tools: Google Workspace, Dropbox, ClickUp 2025 — Remote Virtual Assistant – Shopify Support & Product Management Uploaded and formatted large volumes of Shopify products with consistent structure Optimized product metadata and organized images for SEO and store clarity Set up and managed design templates while following precise instructions Tools: Shopify, Qstomizer, Google Sheets 2025 — Remote Virtual Assistant – Image File Organization & Renaming Organized and renamed large volumes of image files with high accuracy Followed detailed instructions to ensure consistency and clarity Delivered the project ahead of schedule while maintaining attention to detail Maintained clear, professional communication throughout the project Tools: File Management Systems, Google Workspace Professional Experience & Remote Support Customer Support & Operations Coordinator New Crystal Communication Ltd | 2017 – 2025 Handled customer inquiries, follow-ups, and service coordination Managed billboard campaign updates, including website and internal records Coordinated with operations teams to ensure client deliverables were completed on time Supported general administrative and operational tasks to keep workflows organized Core Skills: Customer support · Operations coordination · Website updates · Task tracking · Cross-team communication Administrative Assistant (Volunteer) Digital Witch Technical Support Community | Jan 2024 – Sept 2024 Supported admin and backend operations for a technical support community Managed scheduling, internal communication, and task coordination Organized documents, records, and shared files for easy access Core Skills: Admin support · File organization · Workflow coordination · Google Workspace Customer Service Specialist Bold and Beautiful Salon | Mar 2016 – Mar 2017 Managed client communication, appointments, and service inquiries Maintained accurate scheduling and customer records Delivered a calm, professional customer experience Core Skills: Client communication · Scheduling · Record keeping · Service coordination On-Site & Prior Professional Experience Work Samples & Case Highlights A snapshot of real client work I’ve handled across customer support, administrative operations, CRM management, and backend workflows. These examples reflect how I support teams remotely by keeping communication organized, systems updated, and tasks executed accurately. Managed customer inquiries through structured ticket systems, ensuring timely responses, accurate documentation, and smooth issue resolution. Tools: Gmail · Zendesk · Freshdesk Customer Support & Ticket Management Handled real-time customer conversations with a calm, professional tone, providing clear responses and maintaining positive customer experience. Tools: Intercom · Email Support Sysytems Live Chat & Customer Messaging Managed high-volume inboxes by organizing messages, drafting responses, and ensuring timely follow-ups to maintain clear communication flow.Tools: Tools: Gmail · Google Workspace · Outlook Inbox & Email Management Tracked tasks, followed SOPs, and coordinated daily work using project management tools and team communication platforms to ensure deadlines were met. Tools: Asana · Trello · Slack Task & Workflow Coordination Maintained clean records, updated CRM entries, and managed spreadsheets with strong attention to detail and data accuracy. Tools: Google Sheet · Hubspot Task & Workflow Coordination Organized, renamed, and structured files to improve accessibility, accuracy, and long-term maintainability. File & Data Organization Tools: Google Drive · Dropbox After Before Supported Shopify operations by uploading products, Creating templates using Qstomizer, managing metadata, and maintaining consistency across listings. Tools: Shopify . Qstomizer E-commerce Product & Admin Support Supported ongoing video and file management by organizing, naming, and maintaining large volumes of digital content with high accuracy and consistency. Tools: ClipMyHorse · FetchV · File Management Systems Video & File Management (ClipMyHorse) What Clients Say Client Reviews / Testimonials ⭐⭐⭐⭐⭐ Certifications & Professional Development Contact Me Hire Me Customer Support Virtual Assistant | Admin & Helpdesk Specialist Ready to reduce your workload and keep your customer support and admin tasks running smoothly. Reliable remote support backed by proven client reviews. Contact me and let's talk!