Ebenezer James Ajayi

EBENEZER JAMES AJAYI Address:Lekki, Lagos; Email:- Mobile No: - OBJECTIVE: Highly motivated and customer-focused professional with 2 years of experience in card resolution management. Proven track record of resolving complex customer issues efficiently and effectively. Possesses excellent communication and problem-solving skills. SKILLS:        Excellent verbal communication and active listening Dispute resolution and customer advocacy Proficiency in CRM software, Microsoft Office, or helpdesk systems Strong attention to detail and organizational skills Adaptability in high-pressure, customer-facing environments Proficient in card transaction processing and dispute resolution Ability to work in a fast-paced, dynamic environment PROFESSIONAL/WORK EXPERIENCE:  Transaction Officer: May 2023 – Present Card Dispute Resolution Helpdesk Analyst (Card Settlement and Reconciliation), Access Bank -Lagos.  Handle 50+ inbound customer inquiries daily, resolving card disputes with accuracy and empathy, achieving a 90% satisfaction rate.  Investigate and troubleshoot complex issues, collaborating with teams to ensure timely resolutions and maintain customer trust.  Utilize CRM software, third-party portals and banking platforms to document cases and streamline workflows.  Train new analysts on dispute protocols, improving team efficiency.  Corper’s Liaison Officer (NYSC): April 2022 – March 2023 Community Secondary School_ Aguluezechukwu, Anambra.  Oversaw administrative functions such as schedule management and protocols for orientation, registration and related activities.  Facilitated the management of corps members activities and improvement plans to optimize classroom activities.  Relayed important information, updates and announcements from the NYSC management to the corps members.  Coordinated the on boarding of corps members redeployment  Oversaw that the arrangement of goods has been done in an orderly system within the stock location system so that the stock can be stored easily and retrieved whenever there is a requirement. EDUCATION: Bachelor of Science: Biochemistry. 2015 - 2021 Federal University of Technology, Akure (FUTA); Ondo State. Senior School Certificate Examination. 2006 - 2012 Kings and Queens Modern Secondary School, Lokoja; Kogi State CERTIFICATION/TRAINING: COURSERA (University of Michigan)  Successful Negotiation: Essential Strategies and Skills World Health Orgonization_Health Emergencies Programme  2022 Project Management Professional/Associate Project Manager Mindware Consulting Ltd (Certificate of Proficiency)    2020 Infection Prevention and Control (ICP) for Novel Coronavirus (Covid-19) Mindware Consulting Ltd (Certificate of Competency)  2020 HSE Level 1 (Risk Management) HSE Level 2 (Accident Prevention and Control) HSE Level 3 (Environmental Awareness 2022 Referee: Available on Request