Ebenezer James Ajayi

My name is Ebenezer James. I'm an experienced Customer Service representative with about 2 years in Chargeback and Card Dispute Resolution analysis.

I have a strong background in financial operations, a keen eye for detail, and a passion for ensuring accuracy in transaction processes. My academic background in biochemistry has further honed my analytical abilities, enabling me to approach intricate disputes with precision.

In my previous role, I successfully managed over 60 chargeback cases monthly, achieving a 95% accuracy rate while ensuring compliance with payment regulations. By refining workflows, I reduced dispute resolution times by 15%, improving both efficiency and customer satisfaction.

I bring hands-on experience in managing customers enquiries and providing solutions to their complaints. My proficiency in accounting software and tools, coupled with my analytical mindset, has enabled me to meet tight deadlines while maintaining a high level of accuracy.