Earl Nikko H. Rosales
-| - | linkedin.com/in/earl-nikko-rosales/
Davao City, Philippines
Skills and Competencies
•
•
•
•
•
Competent in utilizing Microsoft Excel for data analysis, including Pivot Tables, chart presentations, and
relevant functions.
Proficient in utilizing Customer Relationship Management (CRM) information systems for handling data
sets.
Skilled in optimizing customer service communication, phone etiquette, and task management.
Experienced in data importation in PowerBI to enhance data visualization.
Knowledgeable in computer troubleshooting and basic hardware servicing.
Work Experience
City Health Office, Epidemiology and Surveillance Unit – Davao City
Data Manager
January 2021 – Present
• Engaged in nationwide trainors’ training on information systems of Epidemic-prone Disease Case
Surveillance (EDCS), TanodKontraCOVID (TKC), Synchronized Electronic Immunization Repository
(SEIR), and Adverse Event Following Immunization (AEFI) by the Department of Health Epidemiology
Bureau.
• Organized and conducted training on EDCS, TKC, SEIR, and AEFI to medical professional delegates from
private hospitals in Davao City to ensure adherence to standard protocols madated by the Bureau.
• Participated in training for Smart Verbal Autopsy (SmartVA) and conducted training for local medical
professionals from private hospitals on the system's usage to ensure the reliability of the data recorded.
• Managed, cleaned, and analyzed local epidemiology surveillance datasets for diseases such as
Leptospirosis, measles, chikungunya, hand-foot-&-mouth disease, hepatitis, meningitis, acute flaccid
paralysis, meningococcemia, rabies, neonatal diseases to ensure the quality and reliability of the data.
• Collaborated and coordinated the City Epidemiology and Surveillance Unit with other units in the City
Health Office to ensure that information and deliverables are aligned.
• Delivered weekly data reports to the City Epidemiology Surveillance Unit Chief to update on the current
epidemiology situation and facilitate prompt response.
Department of the Interior and Local Government – Davao City
Contact Tracer
August 2020 – January 2021
• Conducted interviews with individuals who tested positive for COVID-19 or were in close contact with
positive cases to gather relevant information such as symptoms, potential exposure, and contact history
to aid in contact tracing efforts.
• Collaborated closely with various key units in the city government to map out epidemic data and provide
updates on current trends and potential hotspots to ensure prompt response and containment.
• Analyzed data collected from contact tracing efforts to identify trends and potential areas of concern,
enabling the City Health Officer to make informed decisions regarding mitigation strategies.
• Delivered relevant and timely data trends and information to the City Health Officer and stakeholders in
the community to ensure proper communication and coordination in response to the ongoing COVID-19
pandemic. Delivered relevant and timely data trends and information to the City Health Officer and
stakeholders in the community to ensure proper communication and coordination.
Siblings International Business Solutions – Davao City
Customer Service Representative Live Chat Operator
March 2019 – January 2020
• Received live chat inquiries in behalf of Yomdel, from customers located in different areas in the United
Kingdom.
• Provided prompt and accurate responses to customer inquiries regarding the services offered by the client,
including call-backs, appointments, and purchase requests.
• Corresponded effective communication and problem-solving skills to assist customers with arranging
removal and storage services, ensuring that their needs were met in a timely and efficient manner.
• Utilized active listening and proactive understanding on customer needs to provide tailored solutions that
met or exceeded their expectations.
iQor – Davao City
Customer Service Representative
February 2019 – March 2019
• Received customer calls for 1800 Flowers, assisting with flower purchases for various occasions.
• Provided professional and prompt customer service, responding to inquiries, and ensuring complete
satisfaction.
• Resolved customer issues by identifying problems, correcting orders, processing refunds, and providing
follow-up support.
Bestank Manufacturing Corporation: Service Center – Davao City
Agency Team Lead
March 2017 – February 2019
• Managed and led a team in Bestank Service Center, overseeing the day-to-day operations of the service
center.
• Reported to the Service Center Manager on the troubleshooting and checking of customers' units,
providing necessary information for final assessment.
• Coordinated with customer care agents, providing updates on the status of repairs and final assessments
from the manager.
• Prepared necessary documents for field repair technicians and processed their transportation allowances.
• Monitored consumables inventory, updated in-house planner, and reported department attendance to the
manager.
Customer Care Coordinator
•
•
•
•
September 2016 – March 2017
Coordinated customer care agents to ensure smooth communication with customers.
Received and assisted customer calls for repair and provided troubleshooting support.
Managed customer transactions, including payments and product releases.
Delivered key customer information data operations to the Service Center Team Leader.
Education
University of Southeastern Philippines – Davao City
2009 – 2016
Bachelor in Computer Technology
Certification
Joint Training of Trainers: EDCS-IS, TKC, SEIR & AEFI-IS
February 2023
Department of Health Epidemiology Bureau | Alethea R. De Guzman, MD, MCHM, PHSAE
Joint Training of Trainers: SMART AUTOPSY (SMART VA)
August 2022
Department of Health: Davao Center for Health Development | Annabelle P. Yumang, MD, MCH,CESU III
CESDRU-ESU: Disease Surveillance Report Generation Training
October 2022
City Health Office: Officer in Charge | Ashley G. Lopez, MD
National Certificate II in Computer Hardware Servicing
Technical Education and Skills Development Authority (TESDA)
March 2014
