D’vane Cunningham
CUSTOMER SERVICE EXPERIENCE SUPERVISOR (TM)
SUMMARY
To enhance my knowledge and understanding and to gain experience in the world of work so I may be able to apply my knowledge meaningfully, contributing not only to my general progress, but also to the improvement of the organization with which I work.
HIGHLIGHTS
Lead Quality Improvement Program for annual Laptop Magazine Tech Support Showdown
Train and Coach agents on ASUS products, policies and PC Utilities.
Top System Support Agent 3 Consecutive Months.
Daily - Analytic Reporting to client on site quality through IVR feedback from customers.
Supervise, motivate team members and manage agent KPI on a daily basis.
Participant/Co-ordinator in Conduent Planning Committee for several key Conduent Events.
PROFESSIONAL EXPERIENCE
September 2017 - Present
May 2014 – September 2017
2012 - 2014
EDUCATION
Spanish Town High School – 2003 - 2008
CXC/Ordinary Level Education
Awarded:
English Language, Geography, Human & Social Biology and Visual Arts
