Duke Martin De la Cruz

Duke Martin De la Cruz Address: Parkview Tower 1 Eastwood Avenue Quezon City Mobile: Contact no: - / - Email:-Birthday: June5, 1984 Objective: Obtain an administrative-level pose where I can maximize my acquired comprehension in production to confer benefit to the business through its Supervisory and Managerial needs. Educational Attainment:   Tertiary                        University of Negros Occidental – Recoletos                                     BS Major in Management Bacolod City, Philippines                                     2007   Secondary                    Tambisan National High School                                      Siquijor Province, Philippines                                      2001   Intermediate                 Tambisan Elementary School                                     Siquijor Province, Philippines                                     1996   Academic and Leadership Highlights Honor Student Grade 6 – 3rd Awarded, 1st in Sports Journalism – High School Leader – Thesis / Feasibility Study – Bachelor of Science- Management Trainer - Product Control / Kitchen – Jollibee Corporation Promoted to Tier 2 – Support - Time Warner Cable Inc. Team Point of Contact – Audit for Quality, First Call Resolution and Customer Satisfaction Strategies MOD – Mentor on Duty for Time Warner Awardee for Best Agent in Production (2012) - 247 Customer Phil. Time Warner Cable Promoted Product Trainer – Apprentice Time Warner Cable Awarded as Top Performer 1st Quarter 2015 in Payroll – ADP Philippines Endorsed Internship for Workforce Management – Real Time Analyst / Scheduling – ADP Lead Trainer – One Luna Global Corp Supervisor – One Luna Global Corp STRENGTHS:   Project Management – Built Training Department & Leadership Skills Very good organizational skills Strong experience in Team Management and Customer Service and Technical Service Knowledge in computer base works and projects. Strong leadership, operation and multi-tasking skills. Could easily adapt work nature and business demands Analytical, resourceful and very strong work motivation Very keen in work ethics Hard-worker, flexible and team player Good conversationalist and easy to get along with. Hardworking, result-driven and goal-oriented person Work Experience: One Luna Global Corp Eastwood Ave, Eastwood Quezon City June 2018 – Recent Supervisor / Head Trainer – Sterling Healthcare Account – Administrator to healthcare accounts FSA which also involves IRS publications knowledge and payroll. ADP Inc. Philippines Makati, Philippines July 2014 – Recent Senior Payroll Analyst – Work involves US Taxation – Federal, State and Local. Process clients in processing payroll system provided by ADP 24/7 Customer Philippines Time Warner Cable Makati City- Philippines December 12 2011 – April 2014 Account – Time Warner Cable Technical Specialist – Role: Sub –Team leader / Point of Contact First call Resolution, Customer Satisfaction / Policy Master / Provides hands on training for new hires. Convergys Corporation Bacolod City, Philippines November 2009 – December 2011 Initially part of the Recruitment Team – Contractual – Head Hunter 2009 Account – Time Warner Cable Technical Specialist – Online and Phone support Teleperformance - Philippines Bacolod, Philippines November 2007 - November2009 Account – Dell Corp – Technical Specialist – Role: Support in office main tools. Computer application and networking. Provide training for new hires in the same account               Bacolod Water District (BACIWA) On the Job Training – Audit and Finance Department Bookkeeping Jollibee Food Corporation Year 2005 Product Controller – Controls, checks quantity/quality food production and equipment’s involving time in motion study. Character Reference: Ma.Rodalie Drona - ADP Philippines Operations Manager – Major Accounts Payroll Mitchell Edwin Marquez - ADP Philippines - Major Accounts Payroll Supervisor Pia Madel Sabangan Registered Nurse Cleveland Clinic – Abu Dhabi - Clark Johnson Montehersomo Villareal -/ - Time Warner Cable – Supervisor Makati City Philippines Chasan Breiva Time Warner Cable – Supervisor Makati City Philippines - Chrisse Salvador Crisostomo Time Warner Cable – Operation Manager Bacolod City – Philippines