Drusilla Asanam

DRUSILLA ASANAM Virtual Assistant | Customer Support Specialist | Sales Support Professional | LinkedIn: Drusilla Asanam | Remote-Ready PROFESSIONAL SUMMARY Results-driven Virtual Assistant, Customer Support Specialist, and Sales Support Professional with 5+ years of experience spanning education leadership, CRM management, digital marketing, and customer acquisition. Former Headmistress with 4+ years managing operations, stakeholder relationships, and team performance across multiple schools in Nigeria. Complemented by hands-on internship and project experience in customer acquisition, B2C sales, CRM coordination, outbound outreach, and organic digital growth strategy. Proficient in HubSpot, Zoho CRM, Freshdesk, Google Workspace, Google Search Ads, LinkedIn Ads, and workflow automation tools. Certified Virtual Assistant & Customer Support Specialist. Committed to helping remote-first businesses stay organised, responsive, and growth-ready. CORE COMPETENCIES VA & Support: Virtual Assistance | Customer Support | Inbox & Calendar Management | Executive Administrative Support | Scheduling & Coordination Sales & Growth: Sales Support & Coordination | Customer Acquisition | Lead Generation | Outbound Outreach | B2C Sales | Pipeline Management Digital Marketing: Organic Growth Strategy | Content Strategy | SEO & Keyword Research | Email Marketing | Google Search Ads | LinkedIn Ads CRM & Tools: HubSpot CRM | Zoho CRM | Freshdesk | Zapier | Google Workspace | Microsoft Office Suite | GA4 | LinkedIn Insight Tag | Mailchimp Operations: Data Entry & Record Keeping | Report Writing | Workflow Automation | Structured KPI Reporting | Documentation Leadership: Team Supervision | Stakeholder Communication | Conflict Resolution | Performance Coordination PROFESSIONAL EXPERIENCE Digital Marketing Intern (Growth Strategy) April 2026 – Present Excelerate – Pepagora Project | Illinois Institute of Technology (Remote) ▸ Designed and executed a zero-budget organic growth funnel — from awareness to action — using researchbacked content strategy across Google, LinkedIn, Reddit, Quora, and YouTube. ▸ Conducted category-based keyword research and drafted metadata and sample blog content to improve Pepagora's SEO performance and organic discoverability. ▸ Built a newsletter subscriber database using email extraction tools, expanding Pepagora's direct outreach channel for lead nurturing and customer engagement. ▸ Analysed learner search intent, online discussions, and content formats across platforms to map awareness, consideration, and decision-stage buyer journeys. ▸ Proposed and documented a structured social media strategy to enhance Pepagora's brand engagement and visibility with zero ad spend. Customer Acquisition Management Intern Mar 2026 – April 2026 Excelerate – Pepagora Project (Remote) ▸ Designed and executed customer acquisition strategies using Google Search Ads, LinkedIn Ads, and Email Marketing to source and qualify high-fit leads for a global B2B marketplace. ▸ Built and maintained a structured lead tracker capturing channel performance, prospect status, and conversion outcomes, delivering full pipeline visibility. ▸ Conducted ICP and competitor research to identify and prioritise prospects for outreach and demo handoff, directly contributing to revenue initiatives. ▸ Submitted structured weekly KPI reports on pipeline status and channel performance to programme supervisors. Sales Support & CRM Coordinator Jan – Feb 2026 HubSpot CRM Project (Remote) ▸ Sourced, entered, and maintained 50+ qualified lead records in HubSpot CRM with 100% data accuracy, ensuring complete pipeline visibility for sales follow-ups. ▸ Drafted and sent personalised outreach emails and follow-up sequences replicating cold outreach workflows, boosting reply rates in outbound pipelines. ▸ Generated daily activity and pipeline reports tracking contact status, reply rates, and deal progression to inform revenue strategy. ▸ Coordinated follow-up schedules with 100% compliance, enabling seamless warm lead handoff to senior team members. Outreach & Admin Support Specialist Jan – Feb 2026 Cloudmita Technologies (Project-Based, Remote) ▸ Processed and tracked high-volume inbound and outbound messages via Freshdesk, reducing response backlog by 60% through inbox restructuring. ▸ Automated repetitive outreach coordination workflows using Zapier, improving team throughput and supporting scalable customer operations. ▸ Drafted response scripts and objection-handling templates that standardised team communication across channels. Executive Assistant 2025 Otanwa Nigeria PLC (Project-Based) ▸ Provided executive-level administrative support including calendar management, correspondence, and stakeholder coordination. ▸ Recognised as Best Performing Staff for exceptional operational performance and measurable results. Headmistress & Lead Teacher 2021 – 2025 Multiple Schools, Imo State, Nigeria ▸ Drove student enrollment and customer acquisition by engaging parents as B2C customers — pitching institutional value, handling objections, and converting prospects into enrolled families. ▸ Built and maintained strong stakeholder relationships through consistent follow-up, trust-building communication, and engagement strategies that improved student retention year-on-year. ▸ Supervised and led teams of teachers, coordinating performance and daily operations in fast-paced, multi-priority environments. ▸ Received Best Performing Staff Award (Royal Diadem College, July 2022) for exceptional operational performance and measurable institutional results. EDUCATION & CERTIFICATIONS Certified Virtual Assistant & Customer Support Specialist 2026 Digital Witch Tech Support Community LinkedIn Content & Personal Branding Challenge 2026 Institute of Workforce & Leadership Development B.Sc. Biochemistry Lead City University, Ibadan 2020