Drusilla Asanam

I am a results-driven Virtual Assistant, Customer Support Specialist, and Sales Support professional with a strong foundation in operations management, stakeholder communication, and client relationship management.

With over four years of leadership experience as a Teacher and Headmistress across multiple schools in Nigeria, I developed exceptional skills in managing people, coordinating daily operations, structured reporting, and maintaining professional relationships.

I have since built practical experience through remote internships and hands-on projects that span customer acquisition, digital marketing strategy, CRM management, and executive support.

At Excelerate, I completed two virtual internships using Pepagora — a global B2B marketplace — as a live case study.

In my Customer Acquisition Management internship, I contributed to lead generation strategy, channel selection across Google Search Ads, LinkedIn Ads, and Email Marketing, KPI framework development, and customer retention reporting.

In my Digital Marketing internship, I stepped into a Growth Strategy Intern role, conducting category-based keyword research, drafting metadata and blog content, building newsletter databases using email extraction tools, and designing organic growth funnels across platforms including Google, LinkedIn, Reddit, and YouTube.

These experiences gave me a solid commercial foundation across the full growth and sales support cycle.

Beyond these, I coordinated CRM workflows using HubSpot and Zoho CRM, managed customer support operations on Freshdesk, and provided executive-level administrative support at Otanwa Nigeria PLC.

These roles have equipped me to manage leads, track client interactions, support outreach campaigns, and maintain organised, data-driven records that keep sales and support teams operating at peak efficiency.

I am proficient in HubSpot CRM, Zoho CRM, Freshdesk, Google Workspace, Microsoft Office Suite, and project management tools.

I am highly organised, deadline-driven, and experienced in managing inbox communications, scheduling, customer queries, data entry, and sales coordination simultaneously.

What sets me apart is the combination of structured leadership, commercial awareness, and genuine care for client outcomes.

I am available for remote roles in virtual assistance, customer support, executive assistance, sales support, and SDR coordination, and I am committed to building long-term, results-driven partnerships.