DRIXY GLENNE MANALOTO GACAD
July 14, 1992| Lot 3 Blk 18 JP Laurel St. Claro M. Recto, Angeles City,
Pampanga, Philippines 2009 |-| - |
Skype ID: drixy.glenne
OBJECTIVE: Seeking a challenging career that utilizes my skills in my area of competence and enhances
my knowledge, and gives me a chance to be part of a team that contributes towards growth of
organization, thereby yielding the twin benefits of job satisfaction and convenient professional growth.
EXPERIENCES:
H & R Block
Customer Service Representative
Tasks: Accounts and Billing, CSR
BPO, Sutherland Global Services, Tarlac City, Philippines
December 2012- May 2013
English Tutor – Home based
English School in Japan, Rarejob Inc. Quezon City, Philippines
June 2013 - January 2014
Microsoft Store & Microsoft Save and Retention – Voice account
Task: Sales, Accounts & Billing, CSR, Technical Support
BPO, Sutherland Global Services, Clark, Philippines
August 2014 – December 2015
Microsoft Xbox (Gaming Console) - Chat account
Task: Sales, Accounts & Billing, CSR, Technical Support
BPO, Arvato Bertelsmann, Clark, Philippines
February 2016 – October 2017
Virtual Sales Agent – I Dial U
Task: Help customers get their Credit Score repaired
Homebased Online, Philippines
December 2017 – February 2018
Tools: Voip, Dropbox, MS Office, Skype
XTDirect LCC
Task: Sales Agent – Upgrade cable channels
Homebased Online – Outbound Voice
February 2018 – April 2018
Tools: ViciDial, Dropbox, MS Office, Skype
Green World Pro
Task: Sales/Appointment Setter
Homebased Online – Outbound Voice
March 2018 – April 2018
Tools: Xlite, Lead Generation, Dropbox, MS Office, Skype
Appointment Setter – Demand Science
Task: Engaging higher people ( CEO, Managers, etc) check email to review the product
Homebased Online – Outbound Voice
April 2018-July 2018
Tools: ViciDial, Lead Generation, Dropbox, MS Office, Skype
Vehicle-Accessories
Task: Sales/ Customer Service Representative- Quote to install, confirmation of order, invoicing,
suppliers check
Homebased Online – Inbound Voice/Chat/Email
May 2018-Aug 2018
Tools: Dropbox, MS Office, Skype, Zoiper, Acquire, Freshdesk
EDUCATION:
Saint Louis University, Baguio City, Philippines
Bachelor of Science in Pharmacy - Undergrad
SY-
REFERENCES:
Lesley Jane Bernal-Tungcab, Xbox Team Manager
BPO, Arvato Bertelsmann, Clark, Philippines
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Nikko Viray, Xbox Hardware Escalation Expert
BPO, Arvato Bertelsmann, Clark, Philippines
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Czyren Obispo, Microsoft Save & Retention Team Manager
BPO, Sutherland Global Services, Clark, Philippines
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Danica Bucad, Vehicle-Accessories Team Lead
VA, Sydney Australia
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