Drexine Micah T. Regidor

Drexine Micah T. Regidor- |-| Block 1A Goldflower Street, Spring Valley, Buhangin, Davao City Professional Summary A calm and efficient representative with a strong background working with people in stressful and confusing situations. Skilled at dealing with requirements via email, letter, telephone calls, or in-person while working within regulatory limits.  A hard-working representative with a focus on driving customer satisfaction and expertise in giving solutions. A highly skilled communicator and a team player. Skills Skilled multi-tasker Customer Satisfaction Fluent in [English] Focused and driven Customer Needs Assessment Customer Service Experience Market Research Interviewer Survey Sampling International | Davao City | July 2015 - Jan 2017 Conducted surveys regarding political, health insurance and services. Call Center Customer Service Representative Offsourcing Philippines | Davao City | Jan 2017 - Nov 2017 Resolved and de-escalated customer complaints by solving issues quickly, achieving a high level of customer satisfaction. Recognized and took advantage of opportunities to improve customer satisfaction to create repeat business. Enhanced service delivery by recommending changes to procedures and products in response to customer feedback. Managed daily customer service tasks, such as processing and issuing money orders, processing returns and exchanges, and recording daily shipments. Communicated effectively to appease angry customers by suggesting the best ways to resolve service and billing issues. Addressed concerns and determined the service needs of each caller. Order Placer CNM Solutions | Davao City | Oct 2018 – Sept 2020 Helped placed orders to restaurants from customers who used a delivery service app. Assisted customers who have items in their order that needs to be changed, canceled, or if they want to add something. Education University of Mindanao Davao City Graduated in 2018 Bachelor of Science in Real Estate Management References Vimillien C. Quijom Outbound Logistic Processor Jolly Management Solutions. Inc- Eloisa Joyce O. Perez Team Leader Awesome OS (Offsourcing before) Fritz Dale Leong Team Leader CNM Solutions-