Drambi Patrick Zirra

DRAMBI PATRICK ZIRRA Virtual Assistant | Customer Service Expert | M&E Professional Email:-|-: | Location: Yola, NigeriaPROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Service Professional with 2+ years of remote experience providing administrative support, email management, and lead generation. Proven track record in generating over 100 qualified leads for real estate and IT companies and managing 150+ emails for remote teams. Former M&E Officer and Customer Service Agent with strong analytical, communication, and organizational skills. Passionate about efficiency, client satisfaction, and tech-savvy solutions. EXPERIENCE Freelance Virtual Assistant Remote | 2022 – Present - Provided administrative, executive, and customer support services to multiple clients remotely. - Successfully generated 100+ qualified leads for a real estate company and an IT firm, increasing client engagement and potential conversions. - Managed 150+ professional emails, ensuring timely responses, inbox organization, and client follow-ups. - Handled scheduling, calendar management, data entry, research, and CRM tasks with precision. - Designed visual content using Canva for email campaigns, proposals, and social media. - Maintained confidentiality, time management, and efficient task prioritization in all virtual support functions. Customer Service Agent – Palmpay Yola | 2022 – 2024 - Settled financial disputes and managed POS onboarding for new clients. - Handled customer inquiries, personal assistant tasks, executive support, and administrative duties. - Created sales leads and supported the sales process of POS machines. - Maintained excellent communication and conflict resolution skills while working under pressure. Monitoring & Evaluation Officer – Today for Tomorrow Foundation Yola | 2021 – 2023 - Collected and analyzed program data to track performance indicators. - Supported project planning and implementation, including community outreach programs. - Prepared detailed M&E reports and contributed to donor reporting requirements. - Coordinated data entry, verification, and analysis for multiple community-based initiatives. NYSC Teacher – Government Secondary School, Bayelsa State April 2023 – May 2024 - Taught Mathematics and Economics to senior secondary students. - Prepared lesson plans, marked assessments, and mentored students academically. - Contributed to extracurricular and school improvement programs. Volunteer – Today for Tomorrow Foundation Yola | 2022 – 2023 - Supported administrative tasks, data collection, and reporting for youth empowerment projects. - Assisted with workshop coordination, logistics, and digital content design using Canva. EDUCATION B.Sc. Mathematics with Economics Modibbo Adama University of Technology, Yola 2014 – 2022 SKILLS - Virtual Assistance & Remote Support - Email & Calendar Management - Lead Generation - Customer Service & Dispute Resolution - Monitoring & Evaluation (M&E) - Data Entry & Reporting - Canva & Basic Graphic Design - CRM Tools & Microsoft Office Suite - Communication & Time Management