Dr. Cathy Rehfus-Wilsek

CATHY REHFUS-WILSEK, MD, MBA HEALTHCARE ADMINISTRATION MANAGEMENT - |-| crehfuswilsek.com | linkedin.com/in/cathy-rehfus-wilsek Operations Director | Patient Safety-Quality Assurance Director | Compliance Director | Performance Improvement Change Management Director | Program Manager | Project Management | Recruiting | Training & Development | Cross-functional Team Building | Regulatory Compliance A non-clinical medical doctor with a proven record in healthcare management administration, and expansive experience in higher education, operations, compliance, risk management, change management, quality improvement, and patient safety assurance. 18+ years’ successfully leading and teaching in the medical field globally. Multi-unit experience in management and program development. Known to bring a full-scope perspective to every project, cultivating strong client, student and patient relationships, developing and driving process improvements, and delivering documented results. Interested in relocation to Arizona, Florida, Louisiana, Nevada, or Texas. Strengths include: ➢ Ensuring organizations function legally and ethically while meeting business goals. ➢ Negotiating contracts and requirements with vendors to ensure healthcare best practices. ➢ Presenting solutions and training to multi-level teams. ➢ Applying Lean Six Sigma tools to establish processes and tools for change management. ➢ Managing time, budgets and staff for pediatric cancer research and family-patient support. Education: Master of Business Administration (MBA), focus Healthcare Administration Management, Davenport University Medical Doctorate (MD), focus Clinical Pediatric Medicine, All Saints University School of Medicine Bachelor of Science, (BS) focus Biological Sciences, Loyola University Chicago Certifications: ACLS, PALS, and FACHE in progress, from the American College of Healthcare Executives Honorably served 6 ½ years in the United States Air Force. Honors: Platinum Community Service Award & Volunteer of the Year Volunteer: Beyond Hunger, Chicago area Nutritional resources; St. Baldrick’s, Regional keynote speaker, fundraising for pediatric cancer research; Leukemia and Lymphoma Society, International keynote speaker, Congressional lobbyist, Fundraising for pediatric cancer research; Refuge International, Mission Physician. Professional History Chief Executive Officer Administrator, CEO International Consulting, Chicago, Illinois 08/2012 – Present Establish strategic plans to ensure the smooth and efficient operation of a hospital, home health care facility, hospice services and palliative care, and acute care facility. Manage the profit and loss statements for the hospital’s business leading to increased compensation by 65%. Commanding Program Operations to accomplish the various business plans and assigned responsibilities for implementation. Healthcare multi-million-dollar sub-industry experience in pharmacy and Pharmacovigilance, behavioral, home health care systems and hospitals. • Reduced 30-Day Readmission Rates by 98%. A home health client was losing physician referrals due to an increase in the 30-day readmission rate of their patients, causing the providers to be paid under Medicare part B at the lower compensation rate. Conducted a root cause analysis and reviewed the patient-client records. Developed a training program for the nursing staff emphasizing the importance of medication reconciliation education at each home visit . Associate Professor Woosong University, Daejeon, South Korea 11/2016 – 09/2018 Taught bachelor-level courses educating in clinical medicine, healthcare administration and management with the highest level of consistent vision and reliability in a blended classroom. Courses taught were Healthcare Biomedical Ethics, Hospital Operational Development, Public Administration and Management Oversight, and Strategic Management. Drove curriculum development, performed course mapping, and authored institutional textbooks & publications. Served as a Faculty advisor, coaching and providing strategic direction for 12 international students, and as a faculty chair of the International Student Association. • Established an International Student Health Center, reducing absenteeism by 85% and increasing retention by 80%. Researched the available clinical options for international students to find that the choices were limited. Discovered that the school had a dedicated health center but only for the Korean students. Proposed, designed, established, and controlled the organizational management of the International Student Health Center on campus. Chief Program Director Medical Majengo Medical Center, Moshi, Tanzania 01/2016 – 08/2016 Established Quality Patient Care while managing responsibilities over the hospital. Ensured efficient services designed to meet the charting needs of patients, physicians, public, and nursing staff. Oversight of the neonatal ward, maternity ward, and internal medicine ward daily operations. Crafted workflow patient safety policies and JCI Compliance SOP by implementing safety committee protocols through quality leadership. Established and directed standard work of selfsustainable neonatal operation center by collaboratively negotiating strategic medical equipment supply chain vendor affiliate partnership contracts that sustainably accomplished 95% adherence to the clinic’s budget. Advanced community knowledge of social determinants of health caused by poor sanitation reducing community morbidity and mortality by 60% and 70% respectively through infection control. • Established a training program that increased Tanzanian infant survival rates by 75% and decreased neonatal morbidity by 80%. Watched the birth of a baby born with the cord wrapped around his neck. The nursing staff was going to let the infant die, as they did not know basic neonatal CPR or neonatal exam techniques. Researched best practices evidence-based medical training for neonatal nursing staff. Designed and implemented a training program for the nursing staff called “Karibu Duniani” meaning Welcome to the World. The training program centered on the basic techniques needed to perform a neonatal exam, perform neonatal CPR, and the importance of proper hygiene for newborn parents to follow. Professor Westwood College, Chicago, Illinois 09/2015 – 06/2016 Taught bachelor-level courses in Introductory Healthcare Administration, Process Improvement and Operational Support, Product and Program Development, and Hospitals Medical Billing and Coding. Responsible for student retention and program delivery. Quality Assurance Supervisor RSA Medical, Naperville, Illinois 06/2014 – 08/2015 Recruitment and sourcing, engagement, on-boarding, training, support services, employee development, and continuing business operations development. Proactive management of a 75-person call-center team. Conducted key performance indicator data audits of client interaction using information technology data analysis. • Introduced employee performance improvement plan reducing HIPAA violations by 90%. Based on the information gleaned from employee interviews and a root cause analysis, a new training program was designed and executed. Executive Director, Chief Operating Officer (COO) Paige Wilsek Leukemia Foundation, River Grove, Illinois 08/2002 – 08/2012 Corporate operations and governance of the complete spectrum of 501(c)3 organization fundraising of over $3 million towards mission directives and facility management. Financial analysis management with analytics of monthly financial reporting on cost control. Human Resource Staff Development and Recruitment for 5 staffers and up-to 35 volunteers. Allocated operating budget resources through financial results. • Welcome Packages helped over 300 families with acclimation into the patient and caregiver roles. Started a program bringing necessity baskets to the families of children newly diagnosed with cancer. The baskets included ageappropriate toys and games for the kids, age-appropriate games and toys for the siblings of the patient, and books, journals, pens, pencils, and snacks for the caregivers of the patients. Established an additional $500 honorarium to help with hospital stay related expenses. Cathy Rehfus-Wilsek pg. 2 Technology Microsoft Suite: Excel, Word, Outlook, PowerPoint, EMR, EHR, macOS, Windows, Learning Management System (LMS), Blackboard Keyword Skills - Experience Factors - Personal Qualities Accountability, Best Practices, Change Management, Client Satisfaction, Compliance, Conflict Resolution, Contingency Planning & Disaster Recovery, Continuous Process Improvement, Course Development, Cross Functional Team Building, Customer Satisfaction Improvements, Dispute Resolutions, Disciplined, E-Education, E-Learning, Employee Development, Employee Safety Programs, Engaging, Energetic, Ethics & Integrity, FDA, Food Safety, Global Business Operations, Global Presentations, Global Readiness, Government Advocacy, Health & Welfare Plans, Health Care Management, Implementation Management, Dynamic Environment Influence, Interpersonal Communication, Issue & Management & Advocacy, JCAHO (TJC), Key Performance Indicators (KPIs), Executive Leadership Experience, Leadership Development, Lean Six Sigma, Learning Strategy, Multi-Site Operations, Needs Analysis, Needs Assessment, Needs Surveys, Non-profit, Office Management, Organizational Development, Outreach, Performance Improvement, Performance Measurement, Performance Metrics, Policies & Procedures, Policy Development & Implementation, Presentations, Program Audits, Program Design, Program Development, Program Evaluation, Program Management, Public Speaking, Relationship Management, Resource Optimization, Risk & Compliance Management, Risk Management, Scheduling, Staff Development, Strategic Planning, Talent Management, Teamwork, Training Design, Training Program Design & Delivery, Vendor Negotiations Cathy Rehfus-Wilsek pg. 3