DOXA MATONDO
Software Engineer | QA & Automation | SaaS & Enterprise Systems
EDUCATION
PROFILE SUMMARY
CARLETON UNIVERSITY
Software engineer with several years of experience working on SaaS and
enterprise systems, specializing in quality assurance, test automation, and
system reliability. I’ve worked closely with developers, product teams, and
stakeholders to validate workflows, identify issues early, and ensure software
behaves as expected in real-world use. Comfortable working independently or
as part of a team, with a strong sense of ownership and accountability.
OTTAWA, ON
B. Sc– Software Engineering
LA CITÉ COLLÉGIALE
OTTAWA, ON
Advanced Diploma – Computer
Engineering Technology
WORK EXPERIENCE
Junior Software Developer (QA & System Integration)
Federal Agency — Remote
Jan 2024 – Dec 2024
SKILLS
Quality Assurance (QA) & User
Acceptance Testing (UAT)
Test Automation & Manual Testing
SaaS & Enterprise Applications
System Integration & Troubleshooting
Agile / Scrum Environments
Jira, Git, CI-style workflows
Java, Python, SQL, JavaScript
Documentation & Process Improvement
Remote Collaboration (Cross-functional
teams)
LANGUAGES
English: Fluent
French: Fluent
Executed UAT and functional testing to validate business workflows and
system behavior.
Identified, documented, and tracked defects impacting users and internal
operations.
Worked closely with developers and analysts to troubleshoot issues and
verify fixes.
Reviewed system changes to ensure stability, data integrity, and long-term
reliability.
Maintained clear documentation to support ongoing maintenance and
knowledge transfer.
Software Quality Assurance Analyst
Federal Agency — remote
Sep 2020 – Jun 2023
Tested enterprise applications in Agile sprint cycles, covering functional
and regression scenarios.
Logged and managed defects using Jira, ensuring visibility and followthrough.
Collaborated with engineering teams to validate fixes and prevent
regressions.
Contributed to improving testing processes and documentation standards.
Supported internal users by validating workflows that affected daily
operations.
Customer Relations Specialist – Technical Support
Canada Life — Remote
Sep 2023 – Feb 2024
Provided technical and platform support to users in a regulated financial
environment.
Investigated system issues, guided users through workflows, and escalated
complex cases.
Communicated clearly with non-technical users while maintaining accuracy
and professionalism.
Strengthened user trust through consistent, reliable support.
