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DOSUNMU OLAJIDE WARIZZ
CUSTOMER/TECHNICAL SUPPORT SPECIALIST-Tel:-
Linkedin
PROFESSIONAL SUMMARY
Customer/Technical support Engineer with extensive experience in troubleshooting, technical
support, and customer satisfaction. Skilled in diagnosing complex issues, streamlining processes,
and delivering timely resolutions. Adept at bridging the gap between technical teams and clients,
ensuring smooth communication and enhanced customer experiences. Proven track record of
problem-solving and a commitment to improving product quality and service efficiency. Dedicated
to driving customer success through innovative support solutions.
RELEVANT SKILLS
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Technical skills: Good familiarity with CRM Software including HubSpot, Intercom,
and Zendesk. I can manipulate Workflow Productivity tools including Slack, Zoom,
Trello, Loom, Dropbox, Google Workspace, Microsoft Office Suite, ClickUp,
Calendly, Mailchimp, Canva.
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I have a quick learning ability to learn and master the use of tools in a short span of
time
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Product knowledge: In-depth understanding of the company's products and
services.
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Customer service: Strong communication, empathy, and patience to address
customer concerns.
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Time management: Handling multiple tasks and prioritizing issues efficiently.
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Time management: Handling multiple tasks and prioritizing issues efficiently.
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Collaboration: Working with cross-functional teams like development and
engineering.
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Technical documentation: Writing clear and concise reports, FAQs, and user guides.
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Knowledge of tools: Familiarity with CRM software, ticketing systems, and remote
troubleshooting tools.
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Attention to detail: Ensuring accuracy in diagnosing and solving issues.
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Scripting or coding: Basic understanding of programming languages (e.g., Python,
SQL) for deeper troubleshooting.
EXPERIENCE
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TECHNICAL & CUSTOMER SUPPORT/VIRTUAL ASSISTANT INTERN ( JUNE-SEPT
2018) DIGITAL WITCH I.T SUPPORT COMMUNITY
Key Skills Acquired:
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How to work remotely,
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How to use multiple remote workflow/productivity tools
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How to Use CRM tools effectively and integrate with other productivity tools,
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Customer Support, Ticketing, and Escalation,
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Troubleshooting.
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Product Knowledge,
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Cold and Warm Calling.
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Timeliness and achieving Customer Satisfaction,
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Phone & Email etiquettes
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How to acquire other technical skills
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Client On boarding
CARETAKER/STUDENT WORKER -)
UNIVERSITY OF ABUJA
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Responded to inquiries on a daily basis, providing non confidential information,
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Assisted Fresh Students with registration, providing needed support and information on
registration status.
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Ensured guests and Visiting Staff are comfortable,
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Registered and delivered incoming mails, dispatched outgoing mails,
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Performed other tasks assigned
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Equipment management
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CUSTOMER SUPPORT SPECIALIST - AUG)
EDUBLOG CONSULT
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Technical Troubleshooting: Diagnosing and resolving platform-related issues, such as
website functionality, plugins, or content management system (CMS) errors.
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Customer Communication: Responding to user inquiries through various channels (email,
chat, or phone) and providing clear instructions.
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Issue Escalation: Escalating unresolved or complex technical issues to higher-level technical
teams or developers.
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Platform Guidance: Offering guidance on how to use Edublog features, including blog
creation, customization, and SEO tools.
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Bug Reporting: Identifying and reporting bugs or glitches in the platform to the
development team.
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Account Management: Assisting with account setup, password recovery, and billing
inquiries.
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Knowledge Base Maintenance: Updating or creating help articles, FAQs, and tutorials for
common troubleshooting issues.
EDUCATION
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B.S.c (Honors)
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Political Science & International Relations
CERTIFICATIONS
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I.T Support fundersmentals (Coursera)
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Working as an I.T support technician (Alison)
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Customer Support specialist (Alison)
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Customer Service Relationship Management (CSRM)
