Dorothy Lami Enwerem

Dorothy Enwerem Date of birth: 10/09/1981 Nationality: Nigerian (Nigeria) Phone number: (- (Mobile) Email address:- LinkedIn: https://www.linkedin.com/in/dorothy-enwerem- WhatsApp Messenger: - Address: Avenida Dom Dinis, Bloco A, 7 Esq.,-, Vila Real, Portugal (Home) ABOUT ME I am a quick learner, versatile, and a good team player. I have high aspirations and a strong sense of purpose. I would love to contribute to the growth of your reputable company. WORK EXPERIENCE 08/01/2024 – 04/03/2024 Porto, Portugal CUSTOMER SUPPORT REPRESENTATIVE RANDSTAD II 1. Represented one of the leading customer payment solution application, supporting customers with technical issues, using CRM tools such as Salesforce and SOAP. 2. Took inbounds, made outbounds and helped various customers resolve issues via email and messaging. 3. Demystify complex information for advisors and de-escalated technical issues requiring escalations and investigation. 4. Adhered with policy on customer privacy. 5. Assisted customer with understanding, identifying and managing account conflicts. 6. Routed other non-technical queries to designated channels for proper resolution of service. 7. Prepared product and services reports by collecting and analyzing customer information 8. Document emerging issues, customer complaints and provide feedbacks on products and procedure. 01/01/2018 – 31/07/2020 Abuja, Nigeria ASST. CHIEF REGULATORY OFFICER NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL 1. Providing technical support and resolving service issues for food or drug companies or individuals, in person and over the phone, in a timely and friendly manner 2. Answering incoming calls, emails, chats, and inquiries 3. Testing new applications and cutting-edge tools. 4. Counseling of Clients and issuance of guidelines for Product registration locally and internationally and importation of Products 5. Issuance of e-notification letters and/or e-registration certificates for local and imported products 6. Leading the team for inspection of food manufacturing companies 7. Vetting of inspection reports and documents for registration of locally manufactured products 8. Any other tasks assigned by the superior officer. 01/01/2015 – 31/12/2017 Abuja, Nigeria PRINCIPAL REGULATORY OFFICER NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL 1. Relating with Clients to help resolve service issues by providing ongoing technical assistance and responding to their concerns and feedback by resolving Clients' complaints 2. Follow-up communication with applicants 3. Treating of letters, memos, requests and enquiries received 4. Issuance of payment advice to applicants 5. Leading inspection team to conduct site inspections to determine regulatory compliance and prepare required documentation. 6. Leading the team for inspection of food manufacturing companies 7. Vetting of importation documents and disbursement of import permits 8. Vetting of inspection reports and documents for registration of locally manufactured products 9. Any other tasks assigned by the superior officer 16/07/2012 – 31/12/2014 Abuja, Nigeria SENIOR REGULATORY OFFICER NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL 1. Being part of inspection team to conduct site inspections to determine regulatory compliance, and prepare required documentation. 2. Preparation of Directorate’s periodic reports such as Weekly and Monthly reports 3. Assist in documenting and vetting of files/documents. 4. Assist in conducting inspection of factories, using a standard GMP guidelines for all regulated products. 5. Assist in developing effectively new and up to date SOPs on GMP related topics. 6. Reading and understanding all SOPs relating to inspection of facilities and other documents. 7. Any other tasks assigned by the supervising officer. 30/11/2009 – 13/07/2012 Abuja, Nigeria REGULATORY OFFICER NATIONAL AGENCY FOR FOOD AND DRUG ADMINISTRATION AND CONTROL 1. Follow-up communication with applicants 2. Forwarding of importation samples to NAFDAC laboratory for analysis 3. Treating of letters, memos, requests and enquiries received 4. Issuance of payment advice to applicants 5. Being part of inspection team to conduct site inspections to determine regulatory compliance, and prepare required documentation. 6. Any other task assigned by the supervising officer. 14/07/2008 – 20/10/2009 Abuja, Nigeria CHILD CARE WORKER ALL ABOUT KIDS ACTIVITY CENTER 1. Feeding of the Kids 2. Changing of Diapers 3. Potty Training 4. play time supervision EDUCATION AND TRAINING 10/2022 – CURRENT Vila Real, Portugal MSC. BIOTECHNOLOGY FOR HEALTH SCIENCES University of Tras-os-Montes and Alto Douro 18/07/2023 – 22/09/2023 TEACHING ENGLISH AS A FOREIGN LANGUAGE (TEFL) CERTIFICATE TEFL Professional Institute Website www.TeacherRecord.com 09/2000 – 06/2006 Minna , Nigeria BSC TECH. MICROBIOLOGY Federal University of Technology 02/09/2013 – 24/01/2014 Accra, Ghana CERTIFIED INSPECTOR Center for pharmaceutical Advancement and training Website www.usp.org 26/06/2015 – 26/06/2015 Abuja, Nigeria ETIQUETTE AND POISE Abuja Finishing School LANGUAGE SKILLS Mother tongue(s): NUPE (NIGERIA) Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C2 C2 C2 HAUSA B2 B1 B2 B1 B2 PORTUGUESE A1 A1 A1 A2 A2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS CRM: Salesforce, SOAP Microsoft Office Microsoft Excel Microsoft Word Google Docs Zoom Skype LinkedIn Instagram Facebook Outlook communicator Team-work oriented Written and Verbal skills Presenting Microsoft Powerpoint Good listener and Reliability ADDITIONAL INFORMATION COMMUNICATION AND INTERPERSONAL SKILLS Communication Skills Excellent written and verbal communication skills based on my job experiences, speaking abilities, and other development programs Understanding client needs, providing service, and effectively addressing inquiries or concerns Fostering a positive and productive team environment Ability to adapt to diverse audiences and flexibility in accommodating various communication preferences High willingness to learn and improve my communication skills