Dorothy Lami Enwerem

As a customer service representative, my role involved providing comprehensive technical support to customers encountering issues with a product or service. I handled inquiries through various channels such as inbound and outbound calls and emails platforms, assisting them in resolving their concerns effectively and efficiently. I also assisted in demystifying complex technical information for both customers and advisors, ensuring that issues are addressed promptly and accurately. Additionally, I adhered strictly to company policies on customer privacy while assisting them with account management and conflict resolution. Through careful routing of queries and meticulous documentation of customer interactions, I contribute to the improvement of products and procedures, ultimately enhancing the overall customer experience.