Doris Nkechi Anyanwu

Doris Nkechi Anyanwu Nationality: Nigeria Email address:-Phone: - Profile As an accomplished and results-driven professional, I possess the expertise and aptitude to add significant value to your esteemed organization. With a strong work ethic and an unwavering commitment to excellence, I consistently go above and beyond to not only meet but exceed expectations. A collaborative team player, I am adept at proactively assisting and supporting colleagues to ensure seamless project delivery. I am eager to leverage my skills and experience to positively impact your company and drive success. Education National Open University of Nigeria Information Technology | Post Graduate Diploma (August 2022 – June 2023) Description Developed and implemented a customized database management system for a local business, resulting in a 25% increase in productivity. Led a team of three in designing and implementing a website for a non-profit organization, resulting in increased visibility and donations. Conducted in-depth research on emerging technologies and presented findings to classmates, leading to improved understanding and application of new concepts. Institute of Management and Technology Enugu Chemical Engineering | Higher National Diploma (Sep. 2006 –Nov. 2008) Description Conducted extensive research on the catalytic conversion of biomass into biofuels, resulting in the publication of a peer-reviewed research paper in a leading chemical engineering journal. Collaborated with a team of researchers to design a novel process for the production of high-density polyethylene, which received an award for innovation at a national conference. Work experience Freelancer, Dallas, TX – (January 2023 – April 2023) Freelance Duties: Answering emails and phone calls Scheduling appointments and meetings Managing calendars and contact lists Book travel and accommodations Data entry and research Social media management Digital Witch, Nigeria (Virtual Assistant (June 2022 – December 2022) Description: Scheduling appointment Email Management Sunshine IT Global Consult - Customer service support representative (April 2020 – June 2022) Duties Managed a high volume of customer inquiries and resolved issues with a satisfaction rate of 95%. Improved customer experience by developing and implementing a new process for addressing customer complaints, reducing response time by 50%. Contributed to team success by training and mentoring new customer service representatives, resulting in 100% team retention. Coordinated with cross-functional teams to identify and implement product improvements based on customer feedback, resulting in a 15% increase in customer retention. Unic and Sons Nigeria Limited - Customer Representative/Sales Executive (November 2014– March 2020) Answering customer questions and inquiries Providing information about products and services Processing orders and payments Troubleshooting technical issues Handling customer complaints Generating sales leads Closing sales Building relationships with customers Maintaining customer satisfaction Coamana.com - Store Network Manager (February 2013 – September 2014) Overseeing the day-to-day operations of a network of stores Ensuring that stores are meeting sales goals and customer satisfaction standards Developing and implementing marketing and sales strategies Hiring and training store managers and staff Managing budgets and expenses Overseeing store renovations and remodeling projects Analyzing store performance data and making recommendations for improvement Representing the company at industry events and trade shows Maintaining relationships with suppliers and vendors Pipeline Petroleum Marketing Company (PPMC) - Quality control officer (August 2011 – January 2013) Developing and implementing quality control procedures and standards Inspecting and testing products to ensure that they meet quality standards Identifying and resolving quality issues Training employees on quality control procedures Maintaining quality records Communicating with customers and suppliers about quality issues Federal Ministry of Agriculture and Rural Development - Data Entry (March 2009 – May 2011) Entering data into a computer system: This involve entering customer information, product information, or financial information. Verifying the accuracy of data: I verify the accuracy of the data I enter. This involve checking for errors, comparing the data to source documents, and using data validation tools. Organizing and sorting data: I was responsible for organizing and sorting data. This involve creating spreadsheets, databases, or reports. Maintaining data files: I maintain data files. This involve backing up files, archiving files, and deleting files. Skills Hobbies Strengths Customer Relations Exploring distant lands Dependability Problem Solving Getting lost in a good book Data input Social Media Learning new things Analytical Microsoft Office Enjoying good music Strategic thinking Lead generation Critical thinking Google Suite Flexibility Calendar Management Friendly Certifications Teaching English as a Foreign Language Course(TEFL)Feb. 2023 IT Support Fundamentals (Google)May 2023 Bits and Bytes of Computer(Google)May 2023 Green Digital Skill (INCO ACADEMY)June 2023 AI Engineering (Africa Agility)In view Data Analysis (Tech4Dev)In view Reference Will be made available upon demand