With 8 years of customer support experience, I've worn the headphones, calmed the nerves, and found solutions. For 5 years, I've thrived in the virtual world, juggling tasks and schedules seamlessly. The past 3 years, I've donned the project manager hat, orchestrating teams and deadlines to hit every target. I bring this diverse skill-set, honed over 16 years, to tackle any challenge with empathy, efficiency, and a smile.