Doris Egbujor

Doris Egbujor

$10/hr
I leverage my passion for problem-solving and to deriving results for my customers.
Reply rate:
-
Availability:
Hourly ($/hour)
Location:
Owerri, Imo, Nigeria
Experience:
5 years
About

Experience:

With over 5 years of experience in customer-facing roles, I have developed a strong expertise in technical support and customer satisfaction. My proven track record shows that I can resolve complex customer inquiries and issues in a timely and professional manner. I am skilled in handling customer complaints, feedback, and suggestions, with a focus on resolving issues and improving overall customer experience. I have worked with various customer support software and tools, including ticketing systems, CRM software, and chat platforms.

Skills:

My skills include technical troubleshooting and resolution, product knowledge and education, emotional intelligence and empathy, effective communication and conflict resolution, problem-solving and analytical skills, time management and organizational skills, and the ability to work in a fast-paced environment and adapt to changing priorities. I have strong attention to detail and can maintain accuracy in a high-volume environment. I possess excellent written and verbal communication skills, and I can work independently and as part of a team. My strong customer service skills and focus on customer satisfaction enable me to provide exceptional support.

Technical Skills:

I am proficient in various operating systems, including Window I have knowledge of various software applications and technologies, including Microsoft Office, Google Suite, and CRM software. I have experience with various customer support tools and software, including Zendesk, Freshdesk, and Salesforce.

Soft Skills:

My soft skills include excellent communication and interpersonal skills, strong problem-solving and analytical skills, the ability to work in a team environment and collaborate with colleagues, strong attention to detail, and the ability to maintain accuracy in a high-volume environment. I can adapt to changing priorities and work in a fast-paced environment, and I have strong customer service skills and a focus on customer satisfaction. I can handle sensitive and confidential information with discretion and professionalism.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.
Similar profiles