Doris Chinedu

Doris Chinedu

$10/hr
Customer Support Specialist | Zendesk, Intercom | Email & Live Chat Support | Full-Time Remote
Reply rate:
100.0%
Availability:
Full-time (40 hrs/wk)
Location:
Abuja, Federal Capital Territory, Nigeria
Experience:
6 years
About

I help businesses handle customer support efficiently so they can focus on growth.

I specialize in:

  • Email and live chat support
  • Ticket management and resolution
  • Customer follow-ups and retention
  • Handling complaints professionally

Tools I’ve worked with:

  • Zendesk
  • Intercom
  • Google Workspace
  • CRM systems (Salesforce, spreadsheets, etc.)

With over 4+ years as a Virtual Assistant and Customer Support professional, I’ve supported clients in real estate, logistics, and service-based businesses.

I understand how to:

  • Respond fast without losing quality
  • De-escalate difficult customers
  • Keep communication clear and professional
  • Stay organized across multiple conversations

If you need someone reliable who can step in and handle your support without constant supervision, I’m ready to help.

👉 Send me a message and let’s discuss how I can support your team.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.