Doreen Marie Dolfo

DOREEN MARIE DOLFO EDUCATION Bachelor of Elementary Education - 2019 PROFESSIONAL SUMMARY - Customer Service Team Lead with over 5 Blk 103 Lt 15 Marigold St Robinsons Homes East San Jose Antipolo City Rizal 1870 Proven expertise in managing teams, delivering SKILLS Team Supervision & Coaching Customer Service Excellence Sales & Lead Generation Operational Efficiency years of experience in the BPO industry. exceptional customer service, and optimizing operational efficiency. Highly skilled in cold calling, telemarketing, chat support, and sales. Demonstrated success in exceeding performance targets, driving customer satisfaction, and implementing process improvements to enhance team productivity. Communication & Interpersonal Skills Technical Proficiency EXPERIENCE Customer Service Team Lead (Lawn Treatment Services) Customer Service Pro (Garage Doors Services) Customer Service Pre Lead (Heating and Cooling) Customer Service Representative ( Heating and Cooling) Dilly dilly LLC - Remote November 2023 – April 2025 Sales Representative Transparent BPO – Remote April 2023 – October 2023 Chat Support Representative Results CX – Cainta, Rizal, Philippines August 2022 – August 2023 Telemarketer Top Outsourcing – Quezon City, Philippines July 2022 – August 2022 Cold Caller AM Virtual Sourcing International – Remote January 2022 – June 2022