Dorah Munshimbwe Chisambi

DORAH MUNSHIMBWE CHISAMBI House Number 7, Imboswa Road, Avondale, Lusaka Email:-| Tel: - PROFESSIONAL SUMMARY Dynamic and accomplished operations leader with over 20 years’ experience in procurement, logistics, administration, HR, finance, facilities, and IT. Recognized for delivering organizational efficiency and compliance in high-impact roles with donor-funded projects including USAID, DANIDA, HIVOS, Irish Aid, UNHCR and the European Union. Skilled in project leadership, strategic planning, policy implementation, and multidisciplinary team supervision. KEY SKILLS & EXPERTISE Operations Management Fleet & Logistics Coordination Human Resource Management Recruitment & Performance Management Office & Facilities Administration Vendor & Contract Oversight Procurement & Contract Management Donor Compliance (USAID, etc.) Budgeting & Financial Oversight Inventory & Supply Chain Control Communications: Editing, Layout & Publication Design & Reporting Proofreading Event Management & Protocol Handling Diplomatic & Public Relations IT Oversight & Digital Tools Training & Capacity Building EDUCATIONAL BACKGROUND Qualification Institution Master’s Degree in Business Administration Unimarconi (Guglielmo Marconi University), Italy Mastering Procurement and Contract Acacia University, USA Management Organizational Leadership Certification Harvard Business School, USA Diploma in International Corporate Athena Global Education Governance Diploma in International Human Resources Athena Global Education Management Organizational Development Certification Herriot-Watt University Certificate in Diplomatic Practice, Protocol Zambia Institute of Diplomacy and and PR International Studies Diploma in Financial Management Ericsson Academy Diploma in Occupational Health & Safety Ericsson Academy Microsoft Certified Professional IT Intellect, South Africa Technical Certificate: Legal Secretary Evelyn Hone College, Zambia GCE O’Levels Kabulonga Girls’ Secondary School Diploma in Business Administration Athena Global Education Certificate in Fleet and Logistics Zambia Institute of Logistics Management PROFESSIONAL MEMBERSHIP - Full Member: Zambia Institute for Human Resources Management (ZIHRM) - Affiliate Member: Chartered Institute of Procurement and Supply (CIPS) WORK EXPERIENCE Zambia Operations Manager | PACT Zambia – USAID Zambia Integrated Health Project June 2023 – February 2025 Directed operational functions of a $120M USAID-funded health project spanning three provinces. Provided strategic oversight across administration, fleet (240+ vehicles), procurement, IT, inventory, and logistics. Implemented internal controls ensuring USAID compliance. Streamlined operational tracking tools for efficiency. Supervised regional operations teams and served as landlord liaison. Successfully led procurement of high-value start-up medical equipment, vehicles, and health commodities. Managed the delivery of medical consumables, equipment and supplies to 450+ health facilities in the 3 provinces. Zambia Operations Manager | Medici Land Governance February 2020 – February 2023 Held executive operational responsibility for nationwide land titling project with the Ministry of Lands. Oversaw finance, HR, procurement, IT, and compliance across all provinces. Acted as interim Country Manager. Established robust fleet and logistics systems, payroll and staff welfare for 250+ enumerators, GIS technicians and city planning staff. Guided project procurement, budgeting, and vendor relations, resulting in streamlined service delivery and operational continuity. Short-term Operations Manager | PACT Zambia January 2020 – February 2020 Supported national operations during project transition. Oversaw procurement, fleet, and supply chain functions. Ensured stock availability at DREAMS centers by auditing inventory, training warehouse staff, and introducing tracking tools. Reviewed and implemented improvements to internal procurement and operations policies, documentation and systems. Contributed to organizational readiness for new programming cycle. Consultant | MOTASO Zambia January 2016 – December 2019 Delivered tailored training to clients in procurement, logistics, budgeting, and HR. Managed operations for outsourced clients and supported preparation of funding proposals and donor compliance reports. Improved operational consistency and business competitiveness. Assistant Country Director – Systems | Concern Worldwide September 2014 – December 2015 Led administration, HR, procurement, and logistics operations across three provinces. Managed 40+ staff, created supply chain systems for agriculture programming, and ensured compliance with donor policies. Managed logistics and delivery of time-sensitive farming inputs to over 1000 small scale farmers and cooperatives in Western province. Acted on behalf of the Country Director during absences. Contributed to growth and implementation of the Country Strategic Plan. Operations Director | ACDI/VOCA (USAID PROFIT+ Project) September 2012 – September 2014 Oversaw operational and HR management for agriculture development project. Directed supply chain systems to ensure timely input distribution to over 3000+ small scale farmers across Zambia. Led budgeting, recruitment, training, and health/safety programs. Ensured smooth communication and quarterly donor reporting. Business Support Manager | Ericsson AB Zambia February 2009 – September 2012 Managed telecom logistics and procurement for major clients (MTN, Airtel). Oversaw facilities, fleet, HR, finance, and IT for 100+ staff. Developed responsive systems for remote telecom site support. Served as audit and bank liaison while ensuring operational integrity and employee safety. Administration Manager | John Snow Inc (USAID|DELIVER & SCMS) January 2006 – February 2009 Led HR, procurement, IT, and logistics for national supply chain programs. Directed a fleet of 100+ vehicles. Recruited 85+ staff, supported health facilities and Medical Stores (ZAMSA) with stock tracking, delivery systems, stock audits, and was part of the team that designed manuals to prevent stockouts. Contributed to design and implementation of national commodity tracking systems. Managed high level visitation and inspection of Medical Stores by former US President Bill Clinton. Admin, IT & Communications Manager | International HIV/AIDS Alliance August 2001 – December 2005 Pioneered full administrative setup for Zambia office. Oversaw recruitment, procurement, office setup, and IT systems. Managed project communications, PR, and editing responsibilities. Supported program visibility through effective stakeholder engagement. Admin & Logistics Officer | SAHRINGON (AFRONET Secondment) Sep 2000 – Aug 2001 Coordinated multi-country workshops in 12 SADC countries. Managed logistics, finance, and reporting for 120-member NGO network. Facilitated donor reporting and communication across regional chapters. Project Coordinator/Administrator | Committee for a Clean Campaign Apr 1996 – Dec 1996 Led administrative and logistical support for national election monitoring. Supervised 85 staff. Coordinated reporting, procurement, and budgeting for 18-member NGO coalition supported by 5 donors (USAID, SIDA, DANIDA, Norwegian Church Aid and the Netherlands Embassy). Admin, IT & Logistics Manager | AFRONET & SAHRINGON Dec 1995 – Aug 2000 Oversaw daily administration, IT, and logistics for regional human rights networks. Ensured operational readiness for workshops, communications, and asset management. Student Intern | WWF Zambia August 1995 Supported Zambia Environmental Education Project with data entry and contributed poetry for educational materials such as the WWF wilderness education poetry book.