Donnalen Arañez

Donnalen D. Arañez Sitio Kagudoy Lapu-Lapu City Mobile Number:- Email:-Skype ID:-Age: 34 yrs old Birthday: April 14, 1985 WORKING EXPERIENCE: Quality Control of Phone Recordings (Homebase) Company: Do Hard Money November 2018 – May 2019 Responsibility: Listened to recorded phone calls and ensure all the items or topics on a check list are discussed and reviewed through the course of the call. Virtual Assistant (Homebase) Company: Workspace August 2017 – up to present Responsibility: Data entry, Research , editing weekly email newsletters, editing mails and sending them out. Support Staff (Homebase) Company: Service Seeking June 2016 - April 2017 Responsibility: Assisted customers and businesses through chat and emails. Audit jobs, approved feedback and transcribed voicemails. Customer Support Agent Company: Vimax Group (Homebase) March 2016 - June 2016 Responsibility: Make outbound calls to confirm customer’s order. Technical Editor Company: Moonvalley (Homebase) August 2015 – September 2015 Responsibility: Created and updated business listings for small businesses in the US. Customer Service Support Company: Tomoson (Homebase) February 2015 – July 2015 Responsibility: Sent out marketing emails and answered inquiries from businesses. Internet research and data entry. Tagged and categorized products and influencers. Level II Service Specialist Company: Teleperformance March 2012 – March 2014 Responsibility: Assisted Australian customers, technicians and agents with problems on their phone service by doing remote tests on their telephone system. Technical Support Representative Company: Convergys March 2009 – March 2012 Responsibility: Processed trouble tickets for customer’s problem about their phone and internet service. Dealt with soft switches. Did outbound calls as well to inform customers that their service is already working. Also assisted customer with their phone and internet service through chat support. Market Researcher Company: Western Wats November 2008 – March 2009 Responsibility: conducted survey through the phone about issues such as politics, about certain products and services. Skills: • • Excellent skill in English Typing speed of 92 words per minute with 96% accuracy • • • • • • • Knowledge in MS Office Knowledge in software and hardware Internet savvy Team player but can also work alone Expert at multi-tasking Knowledge in Google Drive, Google Sheet, Google Docs Knowledge in Slack, Ring Central, Skype Educational Background LEVEL Tertiary SCHOOL/COURSE BS Electronics Communication in Engineering Character Reference • Laarni Sanoy Teleperformance Supervisor Contact number:- • Teejay Revaldo Convergys Supervisor Contact number:- • Marybelle Escuadro Tomoson Supervisor Contact number:- DATE GRADUATED 2008