DONNABELLE
FAJARDO
ACCOUNT RECEIVABLE SPECIALIST
PROFILE
SKILLS
Medical Billing
Customer Service
Chat Support
Technical Support
Data Entry
Management Skills
Leadership Skills
Account Specialist
Having spent a decade immersed in the BPO industry, I've
cultivated a rich tapestry of experiences and expertise.
From navigating intricate customer service scenarios to
providing technical support with finesse, my journey has
been defined by a commitment to excellence and a
passion for delivering exceptional results.
EXPERIENCE
Emapta | May 2024- Present
Account Receivable - Specialist
Accurately post payments from insurance companies,
patients, and other payers into the billing system.
Review and reconcile payment batches to ensure
correct allocation.
Prepare and submit claim appeals to insurance
companies for denied or underpaid claims.
Process rebills for corrected claims or underpaid
information.
Investigate and resolve payment discrepancies,
denials, and rejections in a timely manner.
Alorica Teleservices Inc. | 2012 - April 2024
Escalation Support Specialist
To handle and resolve escalated issues that frontline
support teams are unable to address. You act as a point of
contact for complex or sensitive customer concerns,
providing timely and effective solutions while maintaining
a high level of professionalism and customer satisfaction.
EDUCATION
2019 - Philippine School of Business Administration
Bachelor of Science in Business Administration
Major in Human Resources Development
Management
2012 - Polytechnic University of the Philippines
Diploma in Information
Management Technology
and
Communication
