Donnabelle Fajardo

My name is Donnabelle Fajardo, a 33-year-old professional from Bulacan, Philippines. I am a motivated and adaptable individual with extensive experience in customer service, operations support, and accounts receivable management. I graduated with a degree in Information Communication Management Technology from the Polytechnic University of the Philippines in Sta. Mesa, Manila. Driven by my passion for professional growth and leadership, I pursued and completed a second degree in Business Administration major in Human Resource Development Management at the Philippine School of Business Administration.

My professional career began in the business process outsourcing industry, where I worked as a Customer Service Representative at Alorica Quezon City for almost 12 years. During my time there, I spent seven years as a front-line representative assisting customers and resolving inquiries with efficiency and empathy. Through consistent performance and dedication to excellence, I was promoted to the role of Subject Matter Expert. In this position, I supported team members by providing guidance, conducting coaching sessions, monitoring performance metrics, and helping maintain key performance indicators (KPIs). I was also responsible for preparing and sending reports, as well as participating in client meetings to ensure service standards and operational goals were consistently met.

After many years in the BPO industry, I decided to challenge myself and step outside of my comfort zone by exploring opportunities in a new field. This led me to join Emapta Philippines as an Accounts Receivable Specialist. In this role, I gained valuable experience in healthcare revenue cycle processes. My responsibilities included payment posting, rebilling claims, managing appeals, and communicating with insurance companies to resolve claim denials. This experience strengthened my analytical skills, attention to detail, and ability to manage complex processes while maintaining accuracy and efficiency.

Throughout my career, I have developed strong communication, problem-solving, and organizational skills. I thrive in collaborative environments and enjoy supporting teams in achieving shared goals. My background in both customer service and financial operations has allowed me to build a versatile skill set that adapts well to different industries and challenges.

I am passionate about continuous learning and professional growth, and I am always open to opportunities that allow me to expand my knowledge, contribute to organizational success, and make a positive impact in the workplace., a 33-year-old professional from Bulacan, Philippines. I am a motivated and adaptable individual with