Donna Marie Beltran

Donna Marie A. Beltran Objective: I have applied to this kind of job because I believe that this will open a lot of opportunities for career advancement and at the same time better compensation package. Experience Current Virtual Assistant June 3 2015 up to present Dialed Expired, FSBO ,Dialed Just Sold, Just Listed Neighborhood calling / Cold Calling Extract leads from Cole Directory and load them to Mojo System used for dialing – Mojo and Skype, Ring Central , Archagent Manage client’s appointment calendar and Google Calendar, also update Mojo calendar for appointments Updates contacts on KW ( eEdge ) Sends out massive initial and follow up emails to leads using Mojo Sends out massive initial and follow up emails to leads using KW Created call back , email and appointment trackers Lead Generation using Classified Ads, Zillow, Craigslist Post listing on social media sites like Facebook, Twitter, Linkedin , Google plus Post listing on Craigslist Post advertisements online ( ex: Classified Ads) Lead search using Whitepages.com and Beenverified.com Dial / Call using Mojo, Espresso, Ring Central ,CINC, Espresso , Landvoice CurrentMyOutdesk, Inc.Sacramento, CA Leads Specialist Training Topics Real Estate in the U.S. Overview Real Estate Introduction, Transaction process, History, Theory, Forms REO, legal process Short Sales, short sale packages Real Estate Social Media Overview Facebook Twitter Youtube Trulia Craigslist Lead Scripts Leads and Lead Generation 10 Days of Pain 21 Days of Gain Drip Campaign Scripts, Tree Scripts Internet Marketing Mastering Lead Management Internet Lead conversion tactics Dominating Social Media Search Engine Optimization Classified Services Paid Advertising Blogging for Business Marketing and Generating Listings online Lead Management Programs eEdge Pro/ Market Leader Boomtown eEdge Market Leader/ eEdge Pro September 2007 up to April 2015 Erep/ Assitant Team Leader Teleperformance ( Aegis ) Baguio City Assist supervisors in delivering reports such as daily statistics. Assist in training new hires. Handles micro teams during new hire trainings. Disseminate information / updates to the team handled. Supervise agents in the absence of the supervisor. Create performance report of each team member. Delivers 100 % customer satisfaction at the same time meet average handling time. Of calls. Produce quality calls. Communicate directly with customers on the phone and provide quality service. Provide customers with accurate information that suits their needs. To produce quality sales. Provide 100 % Customer Satisfaction. Meet company’s required metrics/ statistics. Meet sales target/ quota that will benefit company. Comply with the company policies. August 2012 – October 12,2013 NTU –Loakan Baguio City Part time Trainer Provide Basic Call Center training for individuals with no experience in the call center industry. Shares best practices and experiences. May 2007- September 1, 2007On Trac Contact Solutions Call Center Baguio City Production Supervisor Monitor team performance and sales production of the whole team. Direct contact with clients (account provider). Monitor attendance and schedule of employees. Reports directly to the Board of Trustees or higher management. Collates reports from Coaches, QA, IT and Training Department. Facilitates trainings for the accounts together with the trainer. In charge of issuances of memos to employees. Supervises and implements company policies. Evaluates employees regarding their performance, attendance and attitude towards work. Counseling, coaching and motivation of team towards a common goal which is production. Monitor calls and support agents on their rebuttals and answers to customer’s questions. Helps in decision making with the higher management. November 2007 – May 2007On Trac Contact Solutions Call Center Baguio City Coach Helping agents create professional development plans. Counseling, coaching and motivation of team towards a common goal which is production. Handling of agent’s complaint effectively. Monitoring team performance and employee productivity. Monitor calls and support agents on their rebuttals and answers to customer’s questions. Makes, analyzes, summarizes and/or review data; reports findings, interpret results and/or makes recommendations for agents. Managing attendance and schedules of agents. Supervises and implement company policies. June 7, 2006 to October 16, 2006 NTU Call and Service Center Baguio City Coach in Training Helping agents create professional development plans Communicate call center plans to the agents from the Operations Supervisor Monitoring calls and provide feedback or corrective actions to agents Measuring Employee Performance Assisting with difficult contacts or receive escalated calls Managing Attendance and schedules of agents Account for absent or sick employees for verification and confirmation with the Operations Supervisor Collates/Generates sales reports in an hourly daily basis on team performance. September 6, 2005 to June 7, 2006 NTU Call and Service Center Baguio City Client Sales Representative / Change Agent Communicate directly with the customers and provide comprehensive and quality service according to client specification Apply acquired knowledge on company and client procedures and systems in providing quality service at all times Meet the required sales quota needed by the company Comply with the set of rules and guidelines of the company Communicate directly to the coach regarding any job-related matters Perform any other duties and responsibilities that may be required, entrusted and requested by the company AWARDS: Consistent Top Seller from December, 2005 to May, 2006 Outbound Sales ( Webhosting Account ) September 2004 to September 2006Cleansmart International Trading Makati City Account Executive (Baguio, La Union, Pangasinan) Handling North Industrial plants Responsible in opening new accounts/clients Promotes products and services to clients Responsible in attending bidding (Government and Private Sectors) Responsible in supervising projects (Janitorial Services) Responsible in delivery of products and collection of payments Top account executive Accounts handled: 1. MOOG Controls 2. Adriste (EPZA) 3. La Tondena Distillers 4. Coca Cola Calasiao/Carlatan 5. B-Meg 6. Baguio City Hall – General Services Office 7. Northern Cement 8. Bacnotan Cement 9. Securities and Exchange Commission May 2004 to August 2004 Isometric Enterprises Quezon City Account Executive (Baguio, La Union, Pangasinan) Handled North Industrial plants Responsible in opening new accounts/clients Promote products (preventive chemicals and other industrial products) Attend bidding (Government and Private Sectors) Responsible in delivery of products and collection of payments November 2003 to January 2004Montepharma Baguio City Sales Representative Promotes generic and branded medicines Commission basis only July 2003 to April 2005John Hancock Baguio City Licensed Insurance Underwriter Promotes insurance Products Commission basis only April 2003 to June 2003Essence Card and Magazine Baguio City Sales Executive Promotes discount cards for various establishments June 2002 to September 2002Dungeon Bar and Billiards Baguio City Customer Service Personnel In charge in cashiering In charge in inventory of goods March 2001 to March 2002 Skybox Bar and Restaurant Baguio City Cashier Basic Cashiering Attend to customer needs November 1998 McDonalds Baguio City Management Trainee All around crew work Inventory of raw finished products Responsible in training new hired crew April 1995 to November 1998 McDonalds Baguio City Crew Chief Production controller during business hours Responsible in training new hired crew Responsible in inventory of raw and finished products Birthday party hosting and coordinator All around new crew AWARDS and PROMOTIONS: Crew of the Month April 1994 Promoted Crew Trainer June 1994 Promoted Crew Chief July 1996 April 2004 to April 1995Justine’s Grocery Baguio City Cashier Basic Cashiering Inventory of Stocks OTHER INFORMATION: On Call Proctor: Professional Regulations Commission Attendance Supervisor:Professional Regulations Commission Tourist Guide:Baguio Hotels and Inns Association