Donna Mananguite

DONNA LYNN MANANGUITE E-COMMERCE | ADMINISTRATIVE PROFESSIONAL | CUSTOMER SUPPORT CONTACT PROFILE Results-driven and detail-oriented professional with 5+ years of WhatsApp: - experience supporting executives and managing eCommerce linkedin.com/in/donna-mananguite operations, customer service teams, and administrative projects. Skilled - in Amazon FBA, Shopify, TikTok Shop, and Shein store management. Recognized for streamlining workflows, leading cross-functional teams, and improving process efficiency. Adept at multitasking in fast-paced environments, handling executive communications, and driving customer satisfaction. CORE COMPETENCIES E-commerce Management Calendar & Email Management Executive Support Project Coordination Product Research & Listing Optimization Supplier Negotiation Order Fulfillment Customer Service (Email, Chat, CRM) Team Leadership & Training Data Reporting Process Improvement PROFESSIONAL EXPERIENCE Omeo Suites | E-commerce Virtual Assistant Oct 2023 – May 2025 Provided administrative support, including scheduling, email correspondence, and document management. Coordinated supplier negotiations, order confirmations, and dispute resolutions, ensuring smooth operations. Maintained accurate records of product listings, transactions, and reports to support business decisions. Assisted executives with day-to-day operations, ensuring efficient workflow and timely task execution. More Than 1 Solution LLC | Executive Assistant / Team Leader Aug 2022 – May 2024 LEADERSHIP & VOLUNTEER EXPERIENCE Ward Young Women President | The Church of Jesus Christ of Latterday Saints | Jan 2021 – Jul 2024 Served as a council member, addressing community needs and coordinating solutions. Organized programs, meetings, and activities while managing records and reports. Supervised and trained a customer support team, monitored KPIs, and resolved escalated cases. Managed schedules, payroll monitoring, and team attendance to ensure operational coverage. Handled inbox management, prioritizing executive-level communications and urgent client inquiries. Oversaw social media engagement and professional correspondence for business accounts. Amazing At Home LLC | TikTok Shop Specialist December 2024 – May 2025 Managed and optimized TikTok Shop storefront, improving sales conversion and user experience. Led affiliate program development, overseeing influencer outreach, onboarding, and performance tracking. Created and maintained high-performing product listings and influencer collaborations for a beauty brand. TOOLS & TECHNOLOGIES Amazon Seller Central Shopify TikTok Shop Shein Shopee Helium 10 Keepa SellerAmp Tactical Arbitrage Canva Google Workspace Microsoft Office Notion Asana Trello Zendesk CRM Systems Sweat and Glow Sauna LLC | E-commerce & Customer Support Specialist May 2020 – October 2022 Managed daily clerical and administrative tasks such as filing, photocopying, and mail distribution. Created and formatted reports, documents, and spreadsheets for management. Maintained office records, directories, and confidential files. Supported executives and staff with travel, scheduling, and office logistics. Cherry Steels UK | Lead Generation & Email Campaign Specialist March 2020 – July 2020 Managed and executed email marketing campaigns, achieving 25%+ engagement rate improvement. Maintained accurate CRM databases and contact segmentation for targeted outreach. Supported social media management and content posting to strengthen brand awareness. EDUCATION Bachelor’s Degree in Business Administration HKR Equipment Corp. | Administrative Assistant / Invoicing Clerk April 2011 – July 2018 Managed clerical tasks including document preparation, recordkeeping, and mail distribution. Assisted with invoice preparation, delivery receipts, and financial reporting to support accurate billing. Organized and hosted client presentations, ensuring professional communication and documentation. William Hill Customer Services Inc. | Customer Service Representative (Gaming) August 2018 – January 2019 Provided high-quality chat and email support, resolving customer concerns efficiently and empathetically. Consistently exceeded service metrics for response time, accuracy, and professionalism.