Donna Mananguite

Hi, I’m Donna Lynn Mananguite — a results-oriented Admin & E-commerce professional with over 5 years of experience helping businesses streamline operations, elevate customer satisfaction, and scale their online stores. I thrive in roles that require attention to detail, multitasking, and turning process inefficiencies into strengths.

Key Achievements & Strengths:

• Scaled profit margins by 20% through product research, supplier negotiation, and optimized listings across Shopify, TikTok Shop, Amazon, Shein, and Shopee.
• Reduced order delivery delays by 25% by improving inventory control and operating more efficient fulfillment workflows.
• Maintained over 95% customer satisfaction rates, managing refund/dispute resolutions quickly and accurately.
• Led and trained customer support teams of 10+ agents; improved escalation rates and KPIs through clear processes, monitoring, and feedback.
• Supported executives with complex calendars, email & meeting management, and administrative operations—ensuring consistent organization and prompt communication.

Tools & Systems:

Shopify • Amazon Seller Central • TikTok Shop • Shein • Shopee • CRM Platforms • Zendesk • Google Sheets & Excel (cost tracking, master lists, shipping fees) • Asana / Trello / Notion

If you're looking for someone who delivers consistent results in eCommerce operations, customer support, and executive assistance — I’d love to connect and see how I can help your team succeed.