Donna Lourd Ferrer Gadia

DONNA LOURD FERRER GADIA - ♦-♦ donna.gadia [Skype ID] ♦ www.weexplorefoodplacespeople.com OBJECTIVE I would like to have an active career that will utilize and challenge my skills, abilities, and positive experiences. JOB EXPERIENCES Pineapple Fitness [Shelley Lentfer & Brittany Ashman] : Home-based Reason for leaving : Shell and Brit already have their own studio [instead of doing workouts on the beach] and have hired a receptionist who will be doing the tasks I used to do. January 03, 2014 – May 01, 2019 VIRTUAL ASSISTANT ◼ I handled and managed emails, processed payments and membership suspensions & terminations, responded to inquiries, updated client database, generated reports for payment processing, took care of simple payroll tasks. ◼ I used these tools when working on my tasks – MindBody, Xero, MailChimp, Gmail. Australian National Review [Kritika Seksaria] : Home-based Reason for leaving : The person who owned ANR got bankrupt and had to close his business. March 26, 2013 – May 01, 2019 VIRTUAL ASSISTANT ◼ On a daily basis, I posted news articles from different links that my client sent me. ◼ I used these tools when working on my tasks – WordPress, Infusionsoft. Bloemsma & Lane, Inc. [Eric Lane] : Home-based Reason for leaving : Eric’s business was fairly small and he lost a couple of clients, so he had to let me go. January 07, 2019 – April 07, 2019 VIRTUAL ASSISTANT/BOOKKEEPER ◼ I did payroll for 2 of his clients, renamed some files in his Google Drive, and did some research work. ◼ I used these tools when working on my tasks – QuickBooks Online, Intuit, Google Sheets. Glen Lockwood : Home-based Reason for leaving : Glen changed jobs and didn’t have tasks for me to do but he still contacts me from time to time whenever he has small tasks that he has no time to do. December 23, 2013 – November 30, 2018 VIRTUAL ASSISTANT ◼ I did a variety of tasks for Glen – mostly worked on Excel sheets [updated his expense and other reports], did some interior design tasks, some research work, some tasks using Word and PowerPoint, etc. Nhan International Export & Import Co. Pty. Ltd. [Jenny Nguyen] : Home-based Reason for leaving : After being able to collect from the customers who weren’t paying for months [Jenny was very happy that I was able to collect for a number of unpaid invoices], I suggested to my boss [Jenny] that it would be better if someone could go to the customers to talk to them. That way, trust is built, and they will be embarrassed to not pay on time. She followed my suggestion and hired someone to do my tasks. March 27, 2017 – September 15, 2018 VIRTUAL ASSISTANT/BOOKKEEPER ◼ I did debt collection, customer service, email management, simple payroll and bookkeeping tasks, credit application processing. ◼ I used these tools when working on my tasks – Gmail, Xero. Blue Gum Landscaping Centre [Adam & Monique Wawrzkowicz] : Home-based Reason for leaving : The owners [Adam and Mon] were really planning to sell their business because Adam went back to the army and they were planning to have another baby, but they had to file for bankruptcy because they had a problem with their landlord and had to let go of all their employees, including me, earlier than they planned to. November 30, 2015 – December 05, 2018 VIRTUAL ASSISTANT ◼ I did tasks like sorting the invoices that were emailed to me and moving them into specific folders, adding customer information from business cards, updating Google Stats and Facebook Insights, sharing Facebook posts to Google+, updating product prices, and renaming other documents to a certain format. ◼ I used these tools when working on my tasks – Gmail, Facebook, Google Analytics, MailChimp, and my client’s website. Pranav Sharma : Home-based Reason for leaving : Pranav had a new job after he finished his MA and got busier and he didn’t have enough tasks for me, as his new job didn’t require a VA. October 2012 – December 2016 VIRTUAL ASSISTANT/BOOKKEEPER ◼ I took care of sending invoices to my client’s tenants, handled the downloading & saving of his invoices, reconciled his bank statements, added receipts & transferred money from different accounts using an online accounting tool, and did some other tasks. ◼ I used these tools when working on my tasks – QuickBooks Online, EverNote, Mail Forwarding, Gmail, and a tool for checking tenant’s gas and water bills. Upwork/Freelancer : Home-based Reason for leaving : The reasons here would vary because in these 5 years, I’ve had different clients but for most of them, I left or stopped working for them because they didn’t have enough tasks for me anymore. June 2010 – August 2015 VIRTUAL ASSISTANT/BOOKKEEPER ◼ I used my skills in Email Management, Calendar Management, Simple Accounting, Researching, Quick and Accurate Data Entry, and some others. ◼ I used tools/software like QuickBooks, Xero, MYOB, ExpenseWire, Zoho CRM, Asana, Salesforce, EverNote, Joomla, EventBrite, Mailbox Forwarding, among others. ◼ For the bookkeeping tasks, I did mostly bank statement reconciliations, transferring of money, creation of invoices, uploading of receipts, adding new customers, and updating information on the invoice [specially to include office holidays]. Elance/Freelancer : Home-based Reason for leaving : The reasons here would vary because in these 5 years, I’ve had different clients but for most of them, I left or stopped working for them because they didn’t have enough tasks for me anymore. February 2013 – December 2015 VIRTUAL/EXECUTIVE ASSISTANT ◼ I used my skills in Website Management, Article Posting, Image & Video Uploading, and Online Forms Creation. ◼ I worked on WordPress daily. I also used tools/software like Infusionsoft, MindBody, Google Docs and Sheets, and many others. MoreClients [Australia] : Home-based Reason for leaving : My boss then, Taki Moore, actually needed a marketing person, which I am not, so I suggested that he hire someone who could help with marketing and he eventually did. I felt that he was wasting his money paying me for being his assistant’s assistant. I felt it was not fair to him and I don’t work that way. I want to be paid for really working. August 03, 2011 – May 31, 2012 VIRTUAL ASSISTANT ◼ I used my skills in Email Management, Calendar Management, Making Follow-up Calls, Transcription, and others. ◼ I used tools/software like WordPress, Google Calendar, Office AutoPilot, ZenDesk, Assistly, TimeDriver, TextMagic, Hootsuite, BaseCamp, GoToWebinar, Vimeo, and many others. Paramount Park English Academy : B3 L14 Pilar Executive Village, Almanza, Las Pinas City Reason for leaving : The Korean boss/owner didn’t keep his word and didn’t give me the salary we agreed on. October 26, 2009 – March 12, 2010 HEAD TEACHER/TEACHER ♦ English as a Second Language ◼ I taught Koreans and other Asians basic and conversational English. ◼ I created modules and activities for grammar, discussion, and speech classes. ◼ I handled payroll, student placement tests and progress reports, and recruitment. Convergys Philippines Services Corp. : 4th Fl Insular Life Bldg., Ayala Ave., Makati City Reason for leaving : My husband lost his job during this time and we started a food delivery business which did very well. I left CVG to focus on our family business. March 09, 2009 – August 01, 2009 ASSOCIATE TRAINER ♦ Communication and Culture Training ◼ I conducted foundation training to newly hired agents, which included American Culture and Grammar. ExcelAsia Training and Development Inc. : Jannov Plaza Pasong Tamo Ext., Makati City Reason for leaving : Convergys called me for the Associate Trainer post and since CVG, at that time, was like a dream come true for me, I decided to take on their offer because their benefits and compensation package were better. February 26, 2008 – February 28, 2009 TRAINING OFFICER ♦ Communication Skills/Speech ◼ I conducted communication skills and speech training to aspiring call center agents. ◼ I handled recruitment work sometimes (invite, screen, and interview applicants). Telus International Philippines : 31F Discovery Centre, 25 ADB Ave., Ortigas, Pasig 1605 Reason for leaving : I just couldn’t stand office politics and hypocrisy and I also got sick of the graveyard shift. June 18, 2007 – February 22, 2008 TRAINING OFFICER [certified by a Canadian trainer] ♦ Client Specifics – BPO Account ◼ I conducted foundation and client specifics training to newly hired agents. ◼ I created Program Mastery Assessments [PMA] and Training Needs Analysis [TNA]. ◼ I audited calls and coached agents when needed. ♦ Received a Certificate of Completion for Situational Leadership Training Telus International Philippines : 31F Discovery Centre, 25 ADB Ave., Ortigas, Pasig 1605 Reason for leaving : I didn’t really leave, instead moved to product training because I thought, at the time, that it would be good to know both communications and culture and product if I want to be a training manager someday. June 25, 2006 – June 18, 2007 TRAINING OFFICER ♦ Communication Skills/Speech ◼ I conducted foundation training to newly hired agents. ◼ I created modules and Training Needs Analysis [TNA] ◼ I monitored calls and coached agents when needed. ◼ I conducted recurrent trainings. ♦ Received a Certificate of Completion for Intermediate Excel Training HSBC Electronic Data Processing, Inc. : 5150 North Bridgeway, Northgate Cyberzone, Filinvest Corporate City, Alabang, Muntinlupa City 1781 Reason for leaving : Telus [then Ambergris Solutions, Inc.] called me for the Training Officer post and that obviously had a better compensation package and more room for growth than an agent position. May 08, 2006 – June 01, 2006 PROCESSING EXECUTIVE ♦ Personal Cards/Lost and Stolen Department Duzon Eduign International Corporation : Rm. 902 Alabang Business Tower, Acacia Ave., Madrigal Business Park, Alabang, Muntinlupa City 1772 Reason for leaving : The Korean boss/owner wasn’t following Philippine labor laws and wasn’t paying his employees correctly and I can’t work with those kinds of people. May 23, 2005 – March 10, 2006 CALL CENTER ENGLISH TEACHER ♦ English as a Second Language ◼ I taught Koreans conversational English over the phone -- focusing on improving their pronunciation, intonation, comprehension, and grammar. Han Eol Education Foundation, Inc. : #30 Elsie Gaches St. BF Homes, Parañaque City Reason for leaving : The owner of this is the same as the owner of Duzon and they actually just ‘borrowed’ me because they needed an extra teacher. I did this in the morning and Duzon in the afternoon. July 29, 2005 – August 19, 2005 ESL TEACHER ♦ Language, Science, Geography ◼ I taught Koreans on a one-to-one setup. Convergys Philippines Services Corporation : B 44 Northgate Cyberzone, Alabang-Zapote Rd. Muntinlupa City Reason for leaving : I didn’t really enjoy the shouting and cussing of the customers and I felt bad that I couldn’t fully help them because I had to watch out for my average handling time all the time. I felt that customers should be given more time if they really need help. November 16, 2004 – July 05, 2005 CUSTOMER CARE REPRESENTATIVE ♦ IBM – Sprint [CLEARPAY] ◼ I handled customer service concerns, which included minor troubleshooting, payment processing, selling, and phone activation. World of Wonder Preschool, Inc. : #23 LPL Ave. Levitown Executive Village, Better Living Subd., Parañaque City Reason for leaving : The school didn’t have that many students for 7 teachers, so it had to let go of me and 2 others. We 3 were the newest teachers to join the team. February 10, 2003 – March 31, 2004 PRESCHOOL TEACHER ♦ Nursery and Pre – Nursery Self-employed : Home Service Reason for leaving : My students have either improved or graduated already, so I didn’t have any more students to teach and there was an opportunity to work at a pre-school, so I tried that. June 2003 – March 2004 PRIVATE TUTOR ♦ De La Salle Zobel – 3rd Year High School [Geometry and Calculus] ♦ St. Benedict College [now San Beda Alabang] – 1st Year High School [All Subjects] Self-employed : Home Service August 2002 – March 2003 PRIVATE TUTOR ♦ De La Salle Zobel – 2nd Year High School [Algebra] Self-employed : Home Service June 2001 – October 2001 PRIVATE TUTOR ♦ St. James College – 1st Year High School [All Subjects] ♦ Brent International School – Grade 7 [Middle School Math] Self-employed : Home Service June 2000 – March 2001 PRIVATE TUTOR ♦ St. James College – 4th Year High School & Grade 6 [All Subjects] ♦ Brent International School – Grade 6 [Middle School Math] Self-employed : Home Service June 1999 – March 2000 PRIVATE TUTOR ♦ St. Benedict College [now San Beda Alabang] – 4th Year High School [Trigonometry, Physics, Statistics] ♦ St. James College – 3rd Year High School & Grade 5 [All Subjects] ♦ Brent International School – Grade 5 & 7 [Middle School Math] ♦ International Christian Academy – Grade 3 [All Subjects] MARFIL [Tutorial & Educational Systems & Services] : 111 Apitong St. Ayala Alabang Village, Muntinlupa City Reason for leaving : I decided to get my own students and start my own private tutorial business. November 20, 1998 – January 28, 1999 PRIVATE TUTOR ♦ St. Benedict College [now San Beda Alabang] – 3rd Year High School [College Algebra] ♦ Southridge – 2nd Year High School [Algebra] ♦ Woodrose – 2nd Year High School [Algebra] The Number Works [Math Tutorial Center] : Alabang Commercial Center, Alabang, Muntinlupa City Reason for leaving : There weren’t that many students anymore at that time who needed help with Math, so I opted for a tutorial to help Koreans with ESL. June 18, 1997 – April 21, 1999 – SENIOR TUTOR ♦ All Grade School & High School Levels EDUCATION Philippine Christian University : Taft Ave., Manila 1992 – 1994 ♦ 1st to 2nd Year College ♦ Bachelor of Science in Business Administration major in Marketing ♦ Was a member of the Junior Marketing Association and the Junior Executives of Management International Christian Academy : 75 Swaziland St. Better Living Subd. Parañaque City 1989 – 1992 ♦ Grade 10 to 12 ♦ Received high school diploma as graduate in academic, top 5 of class ♦ Auditor of the Student Council ♦ One of the staff of the Papyrus [school paper] in the Literary Section Philippine Christian University : Taft Ave., Manila 1988 -1989 ♦ 1st Year High School International Christian Academy : #3 Humabon St. Magallanes Village, Makati City 1984 – 1988 ♦ Grade 4 to 7 Perpetual Help College of Rizal [now University of Perpetual Help Rizal] : Manila Times Village, Las Piñas City 1981 – 1984 ♦ Grade 1 to 3 ACHIEVEMENTS ♦ I received a Letter of Merit for being in the Top 1 position as a junior and maintained being in the top 5 of the class throughout my junior and senior years. ♦ I received the Sonshine Kid Award as a junior for having perfect attendance and no tardiness. ♦ I received a Second Honor Award in academics as a freshman. CERTIFICATIONS ♦ QuickBooks Online Certified – March 15, 2018 ♦ Xero Advisor Certified – March 14, 2018