Donna Lourd Ferrer Gadia

DONNA LOURD FERRER GADIA OBJECTIVE I would like to have an active career that will utilize and challenge my skills, abilities, and positive experiences. JOB EXPERIENCES Internal Auditor at Tierra Nueva Homeowners Association [Tierra Nueva Village] My tasks were bank reconciliations, auditing of daily collections reports, check disbursements, and vouchers, filling out and filing of BIR forms, and auditing of payroll entries. Bookkeeper at Heart-Lung Center Consultants, Inc., at Bloemsma & Lane, Inc., at Nhan International Export & Import Co. Pty. Ltd., and at Lanazo [Pranav Sharma] My tasks were bank reconciliations, creation of check registers on Excel, simple payroll management, debt collection [accounts receivable], invoicing, and a few other bookkeeping tasks. Virtual Assistant at Gulf Island Veterinary Clinic, at Heart-Lung Center Consultants, Inc., at Boost My Business Media, at Pineapple Fitness, at Australian National Review, at Bloemsma & Lane, Inc., for Glen Lockwood, at Nhan International Export & Import Co. Pty. Ltd., at Blue Gum Landscaping Centre, at Lanazo [Pranav Sharma], and at MoreClients [Australia] My tasks were managing Gmail inbox [email management], doing some research work, handling customer service, updating WordPress websites, uploading [pets’] medical reports, recording [pets’] lab results, creating [pets’] dental reports, posting on my clients’ FB pages, uploading products to e-Commerce sites, renaming files in Google Drive, and some other administrative tasks. Trainer/Training Officer at Convergys Philippines Services Corp. [now Concentrix], at ExcelAsia Training and Development Inc., and at Telus International Philippines My tasks were communication and culture training of newly hired agents, handling of recruitment work, product training, training needs analysis, and execution of some quality assurance tasks. Head Teacher/Pre-school Teacher/ESL Teacher at Paramount Park English Academy, at Duzon Eduign International Corporation, at Han Eol Education Foundation, Inc., and at World of Wonder Preschool, Inc. My tasks were teaching ESL and conversational English to Koreans and other Asians, creating modules and activities for grammar and speech classes, handling payroll, student placement tests and progress reports, and teaching nursery and pre-nursery. Private Tutor [Math] at The Number Works [Math Tutorial Center], at MARFIL [Tutorial & Educational Systems & Services], and as a self-employed My task was teaching Math to grade school and high school students. Customer Care Representative at Convergys Philippines Services Corporation [now Concentrix] My tasks were handling customer service concerns, payment processing, upselling, and phone activation. EDUCATION Philippine Christian University [1992 – 1994] -- Bachelor of Science in Business Administration major in Marketing [2nd year college undergraduate] CERTIFICATIONS QuickBooks Online Certified – March 15, 2018 Xero Advisor Certified – March 14, 2018 TOOLS/SOFTWARE I KNOW QBO, Xero, MYOB, Asana, Slack, Trello, MS Teams, Microsoft 365, WordPress, MailChimp, Weebly, Zoho, Salesforce, Zendesk, Vimeo, Loom, and some other applications commonly used in the virtual/remote work set up.