Donna Lourd Ferrer Gadia

I worked as a freelance virtual assistant for more than 8 years. I worked on different projects from employers in Australia and the US. I worked from home and all my tasks are purely online. I have done virtual assistance, which included:

• Simple accounting and working on QuickBooks Online, Xero, Mint, MYOB, and ExpenseWire
• WordPress tasks (changing HTML codes, ​creating pages, ​posting articles, uploading videos and images, creating forms, ​​​etc.)
• Proofreading
• A whole lot of data entry onto my employers' websites
• Web content editing
• Website testing
• Some transcription jobs

Some of the different applications/tools that I have used include the following:

• ASANA (a team management tool)
• Infusionsoft (an e-mail marketing and sales platform)
• MailChimp (an email marketing service provider)
• Buffer (a social media platform that provides tools to help individuals, businesses, and publishers build an audience online and engage with followers as effectively as possible)
• Trello (a collaboration tool that organizes your projects into boards)
• Constant Contact (a tool for creating effective email and other online marketing campaigns)
• EverNote (a suite of software and services, designed for note-taking and archiving)
• iContact (an international online service provider of email marketing and social media marketing to small, mid-sized, and premier businesses)​
• Slack (a team collaboration tool)
• Saasu (a cloud accounting tool)
• AWeber (an auto-responder / email marketing tool for any business)
• PicMonkey, Pixlr, and Paint.Net (online photo editing services)
• Zoho CRM (a Software as a Service (SaaS) solution that delivers complete CRM functionality)
• Zen Cart (an online store management system)
• Big Commerce (an e-commerce platform for fast-growth businesses)
• Teamviewer (a proprietary computer software package for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers)
• Joomla (a content management system (CMS), which enables you to build Web sites and powerful online applications)

I am very good at utilizing cloud storage like Dropbox, Box Sync, OneDrive, Copy, and Google Drive.

From August 2011 to May 2012, I worked as a Virtual Assistant for an Australian client, who is a Coach Marketing Expert. I helped with his WordPress site​ (creating pages and posting blogs​)​, in setting up appointments for him and his prospective Joint Venture partners, and with some other tasks. During my stay in his company, some of the applications that I learned to use ​were:

• Office Autopilot
• Basecamp
• Hootsuite
• FireFox S3
• TimeDriver
• Text Magic
• Zendesk
• Assistly
• GoToWebinar
• Vimeo

A couple of years before working for an Australian employer, I worked as an English teacher in an English academy for Koreans and other Asians. In the same academy, I worked as a Head Teacher for a month -- handling teacher applications, placement tests for students, payroll, and other administrative duties.

Prior to my teaching job at the English academy, I worked as a Communication and Culture Trainer at Convergys, where I developed the communication and soft skills of call center agents. I also worked as a Communication Trainer at ExcelAsia Training and Development Inc. for a year and as a Communication Skills / Client Specifics Training Officer for a year and eight months at TELUS International Philippines Inc. I am well knowledgeable in developing and creating modules, constructing training needs analysis, coaching (agents and team leaders), and of course, training and teaching. As a Communication Skills Trainer, I have been tasked to execute some Quality Assurance Analyst jobs, as well.

For ​a long time before working in the corporate world, I worked as a Private Tutor, a Math Teacher, and a Pre-school Teacher. I have interacted with students of different levels, from different schools (including Brent International School and International Christian Academy) and of different nationalities (Koreans, Germans, Filipinos, and Americans).

I own and manage my personal blog site (www.weexplorefoodplacespeople.com), in which I am also the content writer. I am familiar with working on HTML and CSS codes, resizing, cropping, and editing images... and other stuff related to image editing and working on the back-end (admin) of a site; because if this, I know how to use Social Media ​platforms like Facebook, Twitter, LinkedIn, Pinterest, and Instagram quite well​.

I have a good command of English and can freely express myself using the language.